"You need to update your account password for Yahoo! Messenger" message in the hub

I am frequently getting the notice (Hub notification message) in the title of this thread, after upgrading the OS from 10.0.9 to 10.1.

The password I use for YIM is the same I use for some other Yahoo logins (ie email) and there is no issue with those logins either over IMAP or via the website.

In fact, the Yahoo Messenger app works fine when I login with that password too.

Shall I assume this is some sort of OS bug then? Is it related to this:

http://forums.crackberry.com/blackbe...senger-810060/

I used to get that with Google chat. If they both work the same, you need to delete and reinstall the Yahoo app.

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Originally Posted by TBone4eva

I used to get that with Google chat. If they both work the same, you need to delete and reinstall the Yahoo app.

Hmm OK. It comes w/ the OS and never did this until 10.1 but maybe I'll try that eventually. Thx.

Yeah it is a bug in the OS

I gave up and forwarded all my emails from that account to my Gmail account.



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I just got this yesterday. I just went to settings > account and reentered my password and all is good. Interesting thing is it was 6 months to the day that I activated my Z10 on Verizon. Wonder if it's a security thing after a set time.

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Originally Posted by misterabrasive

I just got this yesterday. I just went to settings > account and reentered my password and all is good. Interesting thing is it was 6 months to the day that I activated my Z10 on Verizon. Wonder if it's a security thing after a set time.

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Edit: sorry, I didn't read the exact wording in the title. This was for my Yahoo email account. Don't know if it makes a difference or not.

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Originally Posted by misterabrasive

Edit: sorry, I didn't read the exact wording in the title. This was for my Yahoo email account. Don't know if it makes a difference or not.

If you're talking about email, that is a common issue on BB10 email when you have an internet connectivity interruption. Instead of generating a transient failure and re-trying later until it works, it ERASES your existing password and requires you to re-enter it.

Thanks, that seems to make some sense, since I have been having some Yahoo issues the last couple of days on my laptop. Now that you mention it I had a Yahoo disruption yesterday afternoon and the "we need your account information updated" showed up last night on my Z10. Only the second time it has happened. I did notice that Yahoo had made some changes to their email page yesterday and it did lock up my computer a couple of times.

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The best thing is to stop using Yahoo. I have used Yahoo mail for more than 10 years and the service is terrible and the layout is so convoluted. I have started transitioning over to outlook. That may not be the best choice but it's certainly better than yahoo. I too have received that message. I have multiple email accounts attached to my z10 and it's only yahoo that gives me problems.

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Originally Posted by Omnitech

If you're talking about email, that is a common issue on BB10 email when you have an internet connectivity interruption. Instead of generating a transient failure and re-trying later until it works, it ERASES your existing password and requires you to re-enter it.

It doesn't erase it, it just asks you to re-enter it. If you hit save without entering anything, it will try again with the old password.

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Originally Posted by BravoZuluDelta

It doesn't erase it, it just asks you to re-enter it. If you hit save without entering anything, it will try again with the old password.

Regardless, it's a huge unnecessary PITA to force people to go into each account and re-configure it just to keep email working after a transient retrieval failure.

Never in my life have I seen such a ridiculous way to handle a transient email failure, and I've been working with this stuff professionally for decades.

Originally Posted by Omnitech

Regardless, it's a huge unnecessary PITA to force people to go into each account and re-configure it just to keep email working after a transient retrieval failure.

Never in my life have I seen such a ridiculous way to handle a transient email failure, and I've been working with this stuff professionally for decades.

No argument there. Just giving you an easier way ro reenable your accounts.

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Good to know a quicker workaround for yet another BlackBerry blunder.

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