03-22-15 02:29 PM
27 12
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  1. dzbeebo's Avatar
    Sorry if this was already opened somewhere else, but I just couldn't find it for the life of me in the search.

    Since I upgraded my Z30 to 10.3.1 through Koodo.. I have never been able to connect to wifi. I was on a leak before the official OS and it worked just fine. I'm wondering if this is a known issue or if it's just my Z30 that's acting up.

    Thanks

    PS: please feel free to move my post where appropriate

    Posted via CB10
    03-05-15 01:48 AM
  2. chopachain's Avatar
    My Z30 Wifi is working fine.
    Can you side load a different radio and see if that is the problem?
    03-05-15 02:12 AM
  3. chopachain's Avatar
    When you open Wifi in settings can you see if it detects the network you trying to connect to?
    03-05-15 02:17 AM
  4. ved123's Avatar
    I am facing same issue on my Q5 after updating, no solution yet.

    Posted via CB10
    03-05-15 03:53 AM
  5. Dave Riley's Avatar
    receviced my new Classic with 10.3.1.747. The WIFI signal is beyond atrocious!! it took all day to recognose that there is wifi not 15 metres away in my house but is still 1 bar and will not connect.

    It's going back tomorrow if I cannot find a fix tonight.
    03-05-15 04:48 AM
  6. Kanishk Amin's Avatar
    WiFi issues with my Q5 too. Mostly it's the range problem.

    Posted via CB10
    03-05-15 05:42 AM
  7. dzbeebo's Avatar
    When you open Wifi in settings can you see if it detects the network you trying to connect to?
    It sees and detects the wifi network but times out when trying to connect to it.. it doesn't even go past the 1st attempt
    Wifi issue with 10.3.1-img_20150305_110436_edit.png

    Wifi issue with 10.3.1-img_20150305_110523_edit.png

    Hmmm... I'm seriously confused and frustrated.. I can't be running on my carrier data at home too

    Posted via CB10
    03-05-15 01:11 PM
  8. Kanishk Amin's Avatar
    BlackBerry needs to solve this issue in the next update.

    Posted via CB10
    03-05-15 01:15 PM
  9. nglfmark's Avatar
    Yep, I have this problem with my Passport. I'm sitting in Starbucks using their Wifi on my HTC One XL. 2 year old phone but Wifi connects. On my Passport, it only connects to another Wifi network that only lasts for 20 minutes. The Starbucks Wifi has a time limit of 24 hours. Huge difference (but doesn't work on my Passport after the OS update).

    Posted via the CrackBerry App for Android
    03-05-15 08:14 PM
  10. Henry Jr's Avatar
    Have y'all tried a full reload of the OS? If not, connect to latest BlackBerry Link, back up your apps and data, then reload. You will be glad you did.

    Good luck.

    Q10 (SQN100-3)
    03-05-15 08:31 PM
  11. cbvinh's Avatar
    I did the Link update, not OTA. I didn't wipe the Z30 first.

    Z30 STL100-5
    Software Release 10.3.1.1581
    OS Version 10.3.1.2267
    Radio Version 10.3.1.2268

    It's been working fine with wi-fi.

    Have you tried the hard reset (Volume Up + Volume Down held simultaneously until the Z30 reboots)?

    Have you tried a different hotspot?

    As a last resort,

    Backup, wipe the device and install 10.3.1.1581, does wi-fi work?

    Restore from backup? Does wi-fi still work? Or did some backup settings screw up wi-fi?
    03-05-15 08:46 PM
  12. BBPandy's Avatar
    My Q10 has no problems finding & connecting to my wifi, but it keeps dropping the connection & then reconnecting when under a load. Aka whenever I'm really using it

    (never had this issue B4 10.3.1)


    Posted via CB10
    Last edited by BBPandy; 03-06-15 at 09:22 AM.
    03-05-15 09:45 PM
  13. cantina4me's Avatar
    I recently updated to 10.3 OTA and was having major problems with my WI-FI. I couldn't stay connected for more than a few minutes at a time. I searched Crackberry and found were someone had the same WI-FI problems they said all they did was turn their phone off for a little while, then turn it back on and no more problems. I was hesitant that that would help, but figured I had nothing to lose. I turned my Z30 off for about 20 mins then turned it back on. That was 2 days ago and I have not lost WI-FI since. I am now really enjoying my update

    Z30STA100-5/10.3.1.2267 on AT&T
    03-05-15 10:01 PM
  14. phill57's Avatar
    Wifi poor at best

    Since the 10.3.1.xxx update my wifi keeps dropping and not reconnecting. Sometimes if I turn wifi off and back on it will connect then sometime have to reboot to enable it. This sucks.

    Posted via CB10
    03-05-15 11:02 PM
  15. Henry Jr's Avatar
    Wifi poor at best

    Since the 10.3.1.xxx update my wifi keeps dropping and not reconnecting. Sometimes if I turn wifi off and back on it will connect then sometime have to reboot to enable it. This sucks.

    Posted via CB10
    Try the suggested solutions.

    Q10 (SQN100-3)
    03-06-15 07:19 AM
  16. dangerousfen's Avatar
    Wifi reception is terrible since the update to 10.3

    I had no problems with 10.2 just hope it gets sorted soon.

    "Z30 STA100-2 UK" 10.3.1.1565 Get's a Ten from Fen.
    03-06-15 08:59 AM
  17. dzbeebo's Avatar
    I did the Link update, not OTA. I didn't wipe the Z30 first.

    Z30 STL100-5
    Software Release 10.3.1.1581
    OS Version 10.3.1.2267
    Radio Version 10.3.1.2268

    It's been working fine with wi-fi.

    Have you tried the hard reset (Volume Up + Volume Down held simultaneously until the Z30 reboots)?

    Have you tried a different hotspot?

    As a last resort,

    Backup, wipe the device and install 10.3.1.1581, does wi-fi work?

    Restore from backup? Does wi-fi still work? Or did some backup settings screw up wi-fi?
    Yea that's what I ended up doing in the end... hard reboot seems to have fixed the issue...

    Hmmmm... but it's weird because it's not like it stopped working right after the update.. it worked then it stopped which makes it that much more confusing :s

    Posted via CB10
    03-07-15 01:40 AM
  18. joazz1's Avatar
    Yea that's what I ended up doing in the end... hard reboot seems to have fixed the issue...

    Hmmmm... but it's weird because it's not like it stopped working right after the update.. it worked then it stopped which makes it that much more confusing :s

    Posted via CB10
    Hard reset and reloading OS didn't work. Is there a WiFi antenna in the q5? What's the last stable radio version?
    03-07-15 04:32 AM
  19. daveycrocket's Avatar
    Have y'all tried a full reload of the OS? If not, connect to latest BlackBerry Link, back up your apps and data, then reload. You will be glad you did.

    Good luck.


    Q10 (SQN100-3)
    How do you do a full reload, is it the same as, return to factory settings, or a security wipe.
    I have the wi-fi issues as well and it is anoying
    03-10-15 05:02 AM
  20. theGUNNER's Avatar
    How do you do a full reload, is it the same as, return to factory settings, or a security wipe.
    I have the wi-fi issues as well and it is anoying
    Welcome to the 10.3.1 mate
    daveycrocket likes this.
    03-10-15 05:17 AM
  21. joazz1's Avatar
    Managed to get my wifi back by installing radio version q10 10.3.00.0699
    03-10-15 05:08 PM
  22. p4rh4m's Avatar
    I'm on the latest official build on BB Z30, and since moving from 10.2.1 to 10.3.1, the wifi signal constantly drops. The router is an Actiontec v1000h (single band).

    The problem gets worse, when I hold the device, or if I'm too close to my laptop and tablet. This sort of behaviour never existed before this latest update, as I had thoroughly tested everything. No other device in the household has issues. There are two Windows laptops (Asus and Acer), a Macbook Pro, two Androids (an older Samsung and a Moto G), iPhone 4s and iPad 4. All seem OK.

    I have tried a security wipe, followed by a full restore, with no luck. Over the past two weekends, I reloaded the software on BB Link, did the OTA update again to 10.3.1. I then tested wifi before and after doing a partial restore (minus my settings), but observed no change. Hard reset (vol up + down) did nothing.

    I would go back to 10.2.1, as wifi is my main source of connectivity on this device, but the latest update definitely has its advantages. It's generally smoother and a couple of apps I use work much better.

    Hope this gets resolved soon. The fact that it doesn't happen on every device worries me.
    Last edited by p4rh4m; 03-12-15 at 03:06 AM.
    03-12-15 02:43 AM
  23. cantina4me's Avatar
    I'm on the latest official build on BB Z30, and since moving from 10.2.1 to 10.3.1, the wifi signal constantly drops. The router is an Actiontec v1000h (single band).

    The problem gets worse, when I hold the device, or if I'm too close to my laptop and tablet. This sort of behaviour never existed before this latest update, as I had thoroughly tested everything. No other device in the household has issues. There are two Windows laptops (Asus and Acer), a Macbook Pro, two Androids (an older Samsung and a Moto G), iPhone 4s and iPad 4. All seem OK.

    I have tried a security wipe, followed by a full restore, with no luck. Over the past two weekends, I reloaded the software on BB Link, did the OTA update again to 10.3.1. I then tested wifi before and after doing a partial restore (minus my settings), but observed no change. Hard reset (vol up + down) did nothing.

    I would go back to 10.2.1, as wifi is my main source of connectivity on this device, but the latest update definitely has its advantages. It's generally smoother and a couple of apps I use work much better.

    Hope this gets resolved soon. The fact that it doesn't happen on every device worries me.
    This may sound silly but turn it off for about 20 to 30 minutes and then restart it. See if WI-FI improves. I also updated to 10.3 OTA and had major WI-FI problems. My connection would drop every few minutes, but all other smartphones and laptops in my home were working fine. Someone on Crackberry suggested it after it worked for him. I've had no problems with my WI-FI since. Now with the update I feel like I got a brand new phone. It's worth a try

    Z30STA100-5/10.3.1.2267 on AT&T
    03-12-15 02:14 PM
  24. TorontoTim's Avatar
    I've also had constant wifi problems since upgrading to 10.3.1.1581.
    Not only does it drop the connection, it sometimes completely forgets the login/password information. This is a hassle at work as our IT department insists on doing the wifi login themselves for security reasons. I went a year without having to re-login at work, and now 3 times since the 10.3.1 upgrade.
    03-16-15 10:23 AM
  25. Marko M1's Avatar
    Same here, Z10 drops connection very often. And very often, like every other network gets me "limited connectivity".
    There is few things that sometimes help.
    - setting static ip address
    - instead of dual band try setting 2.4 or 5ghz (test both to see which works).
    Unfortunately there are cases where neither of these works and than only solution is to to disable mobile data and use only wifi.

    Posted via CB10
    03-21-15 01:59 PM
27 12

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