WiFi diconnects often

It's getting pretty annoying. Their WiFi signal reception on BlackBerry 10 devices are not great. I am using 2 BlackBerry 10 devices now, the Passport and the Z30. Whenever I'm using my WiFi network in my room, they disconnect all the time. They got only one bar or 2 bar of WiFi signals, and they disconnect often. I have to manually reconnect them to the WiFi again. I don't know whether this is an OS or a hardware problem, but if this is an OS problem, I hope BlackBerry can do something to resolve this issue. The reason I'm sure that this is a BlackBerry problem, is because my Macbook and my iPad never have the same problem. Their connections are extremely stable, and they get so much better WiFi signal reception. Sorry about the rant.

While connected to your Wi-Fi, go to Settings > Networks and Connections > Wi-Fi and then to the Advanced Option (the icon with the two small sliders at the bottom). Go near your Wi-Fi hot-spot (tell us the distance). Select Logs in the Drop-down menu and tap on the Copy Logs at the bottom.
Then, paste it here and edit it to remove your PIN before posting it.

It's around one meter.

***********************
Wi-Fi-Diagnoseprotokolle
***********************

***************
Ger?teinformationen
***************
Physikalische Adresse: 48:9d:24:64:14:27
Ger?te-Betriebssystem: BlackBerry 10
Ger?te-PIN:
Version des Betriebssystems: 10.3.1.1133

***************
Internetverbindung
***************
IP-Adresse: 192.168.0.102
Subnetzmaske: 255.255.255.0
Standard-Gateway: 192.168.0.1
Prim?rer DNS: 192.168.0.1
Sekund?rer DNS:
Suffix der Dom?ne:
MTU: 1500
Proxyserver:
Proxy-Port:

***************
Wi-Fi-Informationen
***************
Verbunden: Connected
Signalst?rke: -29 dBm
Profilname: Khoy Khoy
SSID: Khoy Khoy
AP-MAC-Adresse: a0:f3:c1:16:9e:8a
Verkn?pfungssicherheit: WPA2-PSK
EAP-Methode:
Datenrate der Verbindung: 72 Mbit/s
Netzwerktyp: 802.11b/g/n

***************
Supplikantprotokolle
***************
17:15:31: <3>CTRL-EVENT-SCAN-RESULTS
17:15:30: <3>CTRL-EVENT-SCAN-RESULTS
17:15:11: <3>CTRL-EVENT-SCAN-RESULTS
17:15:06: <3>CTRL-EVENT-SCAN-RESULTS
17:15:05: <3>CTRL-EVENT-SCAN-RESULTS
17:15:01: <3>CTRL-EVENT-SCAN-RESULTS
17:14:53: <3>CTRL-EVENT-SCAN-RESULTS
17:14:53: <3>CTRL-EVENT-SCAN-RESULTS
17:14:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:14:41: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:14:40: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:53: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:53: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:53: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:53: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:52: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:52: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:52: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:52: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:52: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:52: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:52: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:52: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:52: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:51: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:50: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:50: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:50: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:50: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:50: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:50: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:50: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:50: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:49: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:49: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
17:13:49: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
17:13:49: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
17:13:49: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
17:13:49: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
17:13:49: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
17:13:49: <3>CTRL-EVENT-STATE-CHANGE id=0 state=7 BSSID=[$h(*********00:00:00)]
17:13:49: <3>WPS-AP-AVAILABLE
17:13:49: <3>CTRL-EVENT-SCAN-RESULTS
17:13:49: <3>CTRL-EVENT-SCAN-RESULTS
17:13:49: <3>CTRL-EVENT-DRV-SCAN-REQ
17:13:47: <3>CTRL-EVENT-DRV-SCAN-REQ
17:13:47: <3>CTRL-EVENT-DRV-SCAN-REQ
17:13:46: <3>CTRL-EVENT-BSS-REMOVED 30 a0:f3:c1:16:9e:8a
17:13:44: <3>CTRL-EVENT-BSS-REMOVED 30 a0:f3:c1:16:9e:8a

You have a wonderful signal strength obviously (-29 dBm at one meter). You don't use unicode in your SSID, good... No issue with the WPA handshake either. All seems OK here.
I don't see a disconnection though. Can you copy the same log when you encounter the issue ?

Well, Joshua42 seems to know a lot about the configs and were about but i fall into same category... I can say the wifi on the passport is poor compare to the Q10.

@Andy I will not say its a BB 10 issue but more of the device issue.
I use both office and home wifi all the time and the performance on Passport isn't encouraging. I lost counts how many times my device drops signal...

I am hoping an OS will be released to fix the anomaly... other than that, BB Passport is the best thing after sliced bread :-)

Since there was German vocabulary in the log I assume that the OP is in Germany. I know of one very common German router (Telekom 920 etc) that causes problems with the Passport if b+g+n are activated. I'd recommend at least for testing purposes to switch the router back to either a+n or a+b+g (without the n).

Originally Posted by RA-HA

Since there was German vocabulary in the log I assume that the OP is in Germany. I know of one very common German router (Telekom 920 etc) that causes problems with the Passport if b+g+n are activated. I'd recommend at least for testing purposes to switch the router back to either a+n or a+b+g (without the n).

I'm not German, but I studied there. Now I'm in Indonesia, which is my home country, and the router is unfortunately not that router. Thanks for the info!

Originally Posted by Joshu42

You have a wonderful signal strength obviously (-29 dBm at one meter). You don't use unicode in your SSID, good... No issue with the WPA handshake either. All seems OK here.
I don't see a disconnection though. Can you copy the same log when you encounter the issue ?

Really? I'll copy the log when it disconnects okay! I can't and don't understand what you're talking about.. I'm a noob. :)

Originally Posted by megido1

Well, Joshua42 seems to know a lot about the configs and were about but i fall into same category... I can say the wifi on the passport is poor compare to the Q10.

@Andy I will not say its a BB 10 issue but more of the device issue.
I use both office and home wifi all the time and the performance on Passport isn't encouraging. I lost counts how many times my device drops signal...

I am hoping an OS will be released to fix the anomaly... other than that, BB Passport is the best thing after sliced bread :-)

Yes! I also really love the Passport and BlackBerry 10!

I have an issue like that, but my wi-fi turn off on my z10 on its own. I find myself having to reconnect to all my wi-fi spots.

This is what happens in my room, and I copied the log just after it disconnects.

***********************
Wi-Fi-Diagnoseprotokolle
***********************

***************
Ger?teinformationen
***************
Physikalische Adresse: 48:9d:24:64:14:27
Ger?te-Betriebssystem: BlackBerry 10
Ger?te-PIN:
Version des Betriebssystems: 10.3.1.1133

***************
Internetverbindung
***************
IP-Adresse: 192.168.0.102
Subnetzmaske: 255.255.255.0
Standard-Gateway: 192.168.0.1
Prim?rer DNS: 192.168.0.1
Sekund?rer DNS:
Suffix der Dom?ne:
MTU: 1500
Proxyserver:
Proxy-Port:

***************
Wi-Fi-Informationen
***************
Verbunden: Connected
Signalst?rke: -81 dBm
Profilname: Khoy Khoy
SSID: Khoy Khoy
AP-MAC-Adresse: a0:f3:c1:16:9e:8a
Verkn?pfungssicherheit: WPA2-PSK
EAP-Methode:
Datenrate der Verbindung: 72 Mbit/s
Netzwerktyp: 802.11b/g/n

***************
Supplikantprotokolle
***************
13:36:59: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:59: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:59: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:59: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:57: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:57: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:57: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:57: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:57: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:57: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:57: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:57: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:57: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:56: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:55: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:36:55: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
13:36:55: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
13:36:55: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
13:36:55: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
13:36:55: <3>CTRL-EVENT-CONNECTED - Connection to a0:f3:c1:16:9e:8a completed (auth) [id=0 id_str=]
13:36:55: <3>CTRL-EVENT-STATE-CHANGE id=0 state=7 BSSID=[$h(*********00:00:00)]
13:36:55: <3>WPS-AP-AVAILABLE
13:36:55: <3>CTRL-EVENT-SCAN-RESULTS
13:36:55: <3>CTRL-EVENT-SCAN-RESULTS
13:36:55: <3>CTRL-EVENT-DRV-SCAN-REQ
13:36:53: <3>CTRL-EVENT-DRV-SCAN-REQ
13:36:53: <3>CTRL-EVENT-DRV-SCAN-REQ
13:36:53: <3>CTRL-EVENT-STATE-CHANGE id=-1 state=3 BSSID=[$h(*********00:00:00)]
13:36:53: <3>CTRL-EVENT-STATE-CHANGE id=-1 state=2 BSSID=[$h(*********00:00:00)]
13:36:53: <3>CTRL-EVENT-STATE-CHANGE id=-1 state=2 BSSID=[$h(*********00:00:00)]
13:36:52: <3>CTRL-EVENT-STATE-CHANGE id=-1 state=2 BSSID=[$h(*********00:00:00)]
13:36:50: <3>CTRL-EVENT-BSS-REMOVED 59 a0:f3:c1:16:9e:8a

No "CTRL-EVENT-DISCONNECTED" either, but... The signal quality is now very very low ! (-81 dBm ! ) Connection dropouts are normal with this signal ratio.

What's the distance between your router and the phone right now ? How many walls ? If you draw a straight line between the two, is there the kitchen or bathroom in the way ? Large metal object (like a fridge), network of metal pipes or even electrical wiring in the walls can largely degrade your signal.

Can you also check how many hot-spot you can detect in the same area ? Did you detect that the connection dropouts are periodic ? If so, did you have very large appliances near you that can generate spikes of massive amount of electromagnetic energy ? (fridge again or microwave ? ). Which Wi-Fi band do your router use ? (Avoid the 5Ghz for now) If your Wi-Fi channel on the router is set to auto, can you change it and try other channels (13 first).

Can you connect an antenna on your Wi-Fi router to boost the signal ? Emission can also be boosted (or damaged) by software. I see you run a leak on your phone. Did you remember having the same issue with the last official OS for your phone ? A driver or a firmware can cause the connection dropouts. The OS version you currently using is not for the Q10 yet. Official release being in ~1 month, better to get back on 10.2.1 in the meantime...

Originally Posted by Joshu42

No "CTRL-EVENT-DISCONNECTED" either, but... The signal quality is now very very low ! (-81 dBm ! ) Connection dropouts are normal with this signal ratio.

What's the distance between your router and the phone right now ? How many walls ? If you draw a straight line between the two, is there the kitchen or bathroom in the way ? Large metal object (like a fridge), network of metal pipes or even electrical wiring in the walls can largely degrade your signal.

Can you also check how many hot-spot you can detect in the same area ? Did you detect that the connection dropouts are periodic ? If so, did you have very large appliances near you that can generate spikes of massive amount of electromagnetic energy ? (fridge again or microwave ? ). Which Wi-Fi band do your router use ? (Avoid the 5Ghz for now) If your Wi-Fi channel on the router is set to auto, can you change it and try other channels (13 first).

Can you connect an antenna on your Wi-Fi router to boost the signal ? Emission can also be boosted (or damaged) by software. I see you run a leak on your phone. Did you remember having the same issue with the last official OS for your phone ? A driver or a firmware can cause the connection dropouts. The OS version you currently using is not for the Q10 yet. Official release being in ~1 month, better to get back on 10.2.1 in the meantime...

Really? That's strange. I did it exactly after it disconnected. The distance is not far. Probably around 5-6 meters, but it is obstructed by a wall, or two walls. The router is on the first floor, and my room is on the 2nd. There are no fridge or microwave nearby my room, but there is one around 10 meters from the router. And yeah, it seems periodic, because suddenly the connecting dropped off without me moving the device at all. I set everything to auto. I'll try to change it, and tell you the result! Now I'm using channel 13, with 20 MHz.

Yes I run a leak. But my Passport runs an official OS, and both have the same problem, but none with my Apple devices. As long as I remember, the previous OS doesn't disconnect this often, but I might be wrong, because last time, I think I was using the Z10..

Thank you so much for the detailed explanation!

I don't think it resolves the issue. Still disconnects so often... And this is the log. I saw the disconnection now..

Thanks anyway for the help!

***********************
Wi-Fi-Diagnoseprotokolle
***********************

***************
Ger?teinformationen
***************
Physikalische Adresse: 48:9d:24:64:14:27
Ger?te-Betriebssystem: BlackBerry 10
Ger?te-PIN:
Version des Betriebssystems: 10.3.1.1133

***************
Internetverbindung
***************
IP-Adresse: fe80::4a9d:24ff:fe64:1427%bcm0
Subnetzmaske: ffff:ffff:ffff:ffff::
Standard-Gateway:
Prim?rer DNS:
Sekund?rer DNS:
Suffix der Dom?ne:
MTU: 1500
Proxyserver:
Proxy-Port:

***************
Wi-Fi-Informationen
***************
Verbunden: Disconnected
Signalst?rke: -87 dBm
Profilname: Khoy Khoy
SSID: Khoy Khoy
AP-MAC-Adresse: a0:f3:c1:16:9e:8a
Verkn?pfungssicherheit: WPA2-PSK
EAP-Methode:
Datenrate der Verbindung: 72 Mbit/s
Netzwerktyp: 802.11b/g/n

***************
Supplikantprotokolle
***************
20:15:46: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:46: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:46: <3>CTRL-EVENT-DISCONNECTED bssid=a0:f3:c1:16:9e:8a reason=3 locally_generated=1
20:15:46: <3>CTRL-EVENT-DISCONNECTED bssid=a0:f3:c1:16:9e:8a reason=3 locally_generated=1
20:15:46: <3>CTRL-EVENT-DISCONNECTED bssid=a0:f3:c1:16:9e:8a reason=3 locally_generated=1
20:15:46: <3>CTRL-EVENT-SCAN-RESULTS
20:15:41: <3>CTRL-EVENT-SCAN-RESULTS
20:15:38: <3>CTRL-EVENT-SCAN-RESULTS
20:15:38: <3>CTRL-EVENT-SCAN-RESULTS
20:15:38: <3>CTRL-EVENT-SCAN-RESULTS
20:15:38: <3>CTRL-EVENT-SCAN-RESULTS
20:15:38: <3>CTRL-EVENT-SCAN-RESULTS
20:15:38: <3>CTRL-EVENT-SCAN-RESULTS
20:15:37: <3>CTRL-EVENT-SCAN-RESULTS
20:15:37: <3>CTRL-EVENT-SCAN-RESULTS
20:15:37: <3>CTRL-EVENT-SCAN-RESULTS
20:15:37: <3>CTRL-EVENT-SCAN-RESULTS
20:15:37: <3>CTRL-EVENT-SCAN-RESULTS
20:15:37: <3>CTRL-EVENT-SCAN-RESULTS
20:15:37: <3>CTRL-EVENT-SCAN-RESULTS
20:15:37: <3>CTRL-EVENT-SCAN-RESULTS
20:15:37: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:36: <3>CTRL-EVENT-SCAN-RESULTS
20:15:22: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:19: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:08: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:08: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:06: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:06: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:06: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:06: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:05: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:05: <3>CTRL-EVENT-DRV-SCAN-REQ
20:15:04: <3>CTRL-EVENT-DRV-SCAN-REQ
20:11:28: <3>CTRL-EVENT-SCAN-RESULTS
20:11:28: <3>CTRL-EVENT-SCAN-RESULTS
20:11:27: <3>CTRL-EVENT-SCAN-RESULTS
20:11:27: <3>CTRL-EVENT-SCAN-RESULTS
20:11:26: <3>CTRL-EVENT-SCAN-RESULTS
20:11:26: <3>CTRL-EVENT-SCAN-RESULTS

Nice ! So the disconnection was requested by your phone (reason 3 = DEAUTH_LEAVING)... I don't think it's the WPA. Ha, seems to be the DHCP lease. In the first log, you used ipv4, but here, I see an ipv6 address. Can you configure your router to use only ipv4 addressing ? And/Or in the Wi-Fi settings on your phone (Settings > Networks and Connections > Wi-Fi), switch off the "Enable IPV6" option ? Then, test also with Wi-Fi "N" disabled in the router settings.

That said, your wi-fi signal is really bad (< -70 dBm !). You have to do something about it. The request from your phone can also just be about the signal strength. Can't you move the router nearer ? Can you plug an antenna ?

Originally Posted by Joshu42

Nice ! So the disconnection was requested by your phone (reason 3 = DEAUTH_LEAVING)... I don't think it's the WPA. Ha, seems to be the DHCP lease. In the first log, you used ipv4, but here, I see an ipv6 address. Can you configure your router to use only ipv4 addressing ? And/Or in the Wi-Fi settings on your phone (Settings > Networks and Connections > Wi-Fi), switch off the "Enable IPV6" option ? Then, test also with Wi-Fi "N" disabled in the router settings.

That said, your wi-fi signal is really bad (< -70 dBm !). You have to do something about it. The request from your phone can also just be about the signal strength. Can't you move the router nearer ? Can you plug an antenna ?

Thanks so much for your help! I don't understand much about WiFi and I'm a complete newbie, I also have no idea about ipv4 or 6. I guess I have to do some reading myself... I'll see what I can do when I got home! Now I'm going out of town for a few days, and when I'm back, I'll try to do your suggestions. Unfortunately, I can't move it nearer, because the the cable from the internet service provider is not long enough. I don't think I can plug an additional antenna, but I'll see what I can do. Oh, btw, I have read somewhere that I can use another router to strengthen my signal.. is that possible? Because I have an unused wifi router at home.

Originally Posted by Andy Wijaya

Oh, btw, I have read somewhere that I can use another router to strengthen my signal.. is that possible?

Strengthen, no. But to cover a larger area, yes, if you have a long ethernet cable or better if you can use PCL (To have a network through the powerline).

This is confirmed. :D. The wi-Fi on BlackBerry 10 devices are worse than the one on Apple... I'm staying in a hotel now, and both my Z30 and my Passport cannot even detect the presence of the network! But my MacBook Pro got almost full signal, and my iPad got one bar of wi-fi signal. Btw, on my Z30, I run a leak, but the Passport is running the official OS. I'll post the picture later!

Hey mate, I've got the same issue with my passport either. The WIFI disconnected by the device even 50cm close to the router, but the iphone got full signal without any disconnection problem. This issue really bothers me and I'm trying to get a replacement from Amazon. Is it possible to get a new one for replacement if the phone was just purchased about 1 week from Amazon?

Originally Posted by Andy Wijaya

This is confirmed. :D. The wi-Fi on BlackBerry 10 devices are worse than the one on Apple... I'm staying in a hotel now, and both my Z30 and my Passport cannot even detect the presence of the network! But my MacBook Pro got almost full signal, and my iPad got one bar of wi-fi signal.

If I were you, I only consider the signal strength in dBm as the graphical bars are not standard. Can you get this data from your Mac or your iPad ?
That said, it's possible that the Wi-Fi type (a,b,g,n, ...) is not recognized correctly by your BlackBerry due to the leak or the current state of the last Passport OS release. But, yeah, I doubt it ;)

At home, don't forget to try again by disabling the wi-fi "N" network.

And one more thing, I'm a Q10 user and I didn't have Wi-Fi issue... yet. Just for you know, my router is on the first floor and I have a wonderful signal strength from the basement ;) No issue with public Wi-Fi either... yet ;)

Originally Posted by zz0622

I've got the same issue with my passport either. The WIFI disconnected by the device even 50cm close to the router, but the iphone got full signal without any disconnection problem.

OP doesn't have the same issue as you. Check your logs, I bet it's a WPA authentication issue ;)

In saved Wi-Fi setting, change band type to 2.4Ghz (instead of dual) and save it. ;)

This wifi issue reminds me of the same problem the Z10 had when it debuted on bb10 os 10.0, I believe it's an software / hardware issue unique to the OS and new hardware of PP I think it'll be resolved come official release of 10.3.1.

P.S yes I am also affected by this wifi issue, but don't get it twisted I've experienced this issue throughout my experience with my ipad mini 1st gen and is way more prolific hasn't been fixed in updates even though the change logs always say the problem is fixed no it isn't.

@ZEDTROSPEKTIV Via BlackBerry Passport, previous Z10, Bold 9790, Bold 9700, Curve 3G, Curve 8250 (1st BB)