12-20-15 12:13 AM
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  1. Ursus Rufus's Avatar
    OK well that was quick. Not sure if I caught it in time though? Here's the log

    ***********************
    Wi-Fi Diagnostics Logs
    ***********************

    ***************
    Device Information
    ***************
    Physical Address: 48:9d:24:98:1d:db
    Device OS: BlackBerry 10
    Device PIN: xxxxxxxxxxxxx
    OS Version: 10.3.1.1949

    ***************
    Internet Connection
    ***************
    IP Address: 192.168.1.89
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    Primary DNS: 192.168.1.1
    Secondary DNS:
    Domain Suffix:
    MTU: 1500
    Proxy Server:
    Proxy Port:

    ***************
    Wi-Fi Information
    ***************
    Connected: Connected
    Signal Level: -56 dBm
    Profile Name: Rogers1EC3
    SSID: Rogers1EC3
    AP Mac Address: 00:13:5e:58:77:f8
    Security Type: WPA2-PSK
    EAP Method:
    Connection Data Rate: 54 Mbps
    Network Type: 802.11b/g

    ***************
    Supplicant Logs
    ***************
    16:18:26: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:25: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:25: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:16: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:08: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:59: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:49: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:41: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:41: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:39: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:30: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:30: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:29: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
    16:17:25: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]

    Posted via CB10
    01-13-15 04:21 PM
  2. Ursus Rufus's Avatar
    PS: Here is where the situation is different than last year. Whereas before I had to reset Wi-Fi myself on my BlackBerry, now, it does tend to reconnect on its own. Here's the log from the reconnection -- a few moments after the previous post.

    ***********************
    Wi-Fi Diagnostics Logs
    ***********************

    ***************
    Device Information
    ***************
    Physical Address: 48:9d:24:98:1d:db
    Device OS: BlackBerry 10
    Device PIN: xxxxxxxxxxxx
    OS Version: 10.3.1.1949

    ***************
    Internet Connection
    ***************
    IP Address: 192.168.1.89
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    Primary DNS: 192.168.1.1
    Secondary DNS:
    Domain Suffix:
    MTU: 1500
    Proxy Server:
    Proxy Port:

    ***************
    Wi-Fi Information
    ***************
    Connected: Connected
    Signal Level: -57 dBm
    Profile Name: Rogers1EC3
    SSID: Rogers1EC3
    AP Mac Address: 00:13:5e:58:77:f8
    Security Type: WPA2-PSK
    EAP Method:
    Connection Data Rate: 54 Mbps
    Network Type: 802.11b/g

    ***************
    Supplicant Logs
    ***************
    16:22:42: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
    16:22:12: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
    16:22:11: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
    16:18:56: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:56: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:56: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:46: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:40: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:40: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:36: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:26: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:25: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:25: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:16: <3>CTRL-EVENT-SCAN-RESULTS
    16:18:08: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:59: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:49: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:41: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:41: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:39: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:30: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:30: <3>CTRL-EVENT-SCAN-RESULTS
    16:17:29: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
    16:17:25: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]

    Posted via CB10
    01-13-15 04:26 PM
  3. kbz1960's Avatar
    Have changed the channel. Silly as it sounds I had an issue with my phone and nothing else. I changed the channel and haven't had an issue since.
    01-13-15 04:27 PM
  4. Ursus Rufus's Avatar
    Have changed the channel. Silly as it sounds I had an issue with my phone and nothing else. I changed the channel and haven't had an issue since.
    Please excuse my ignorance, but I'm not sure what you mean?

    Posted via CB10
    01-13-15 04:29 PM
  5. kbz1960's Avatar
    Please excuse my ignorance, but I'm not sure what you mean?

    Posted via CB10
    You can change what channel your router is working on. I think mine was on 6 and I changed it to 10 I think. It's been awhile. I used a program to see what others in my area were using and there were many on 6.
    Last edited by kbz1960; 01-13-15 at 04:47 PM. Reason: many
    Ursus Rufus likes this.
    01-13-15 04:47 PM
  6. Ursus Rufus's Avatar
    You can change what channel your router is working on. I think mine was on 6 and I changed it to 10 I think. It's been awhile. I used a program to see what others in my area were using and there were many on 6.
    I'm going to look into this. Don't recall seeing that info when logging into it on my laptop . Thanks

    Posted via CB10
    kbz1960 likes this.
    01-13-15 04:50 PM
  7. Joshu42's Avatar
    There is no disconnect event in both logs yet.

    By the way, how many devices are connected to this router ? I find the IP given by the router quite high (192.168.1.89). Can you check the LAN settings in your router and get the DHCP IP range (from, to) ?
    01-13-15 07:17 PM
  8. Ursus Rufus's Avatar
    There is no disconnect event in both logs yet.

    By the way, how many devices are connected to this router ? I find the IP given by the router quite high (192.168.1.89). Can you check the LAN settings in your router and get the DHCP IP range (from, to) ?
    Allo Josh.. D'accord. Here's a cropped screenshot. Shows the DHCP IP range & a couple of other devices. In total there are about 5 devices frequently connected to this router, sometimes more, sometimes less.

    Wi-Fi problems are back for me-router.jpg
    01-13-15 08:41 PM
  9. Joshu42's Avatar
    Thanks, the cause is the 7 days DHCP lease before the IP rotates. Nothing to worry about.

    I subscribe to this thread until you post the logs with the disconnect event
    kbz1960 likes this.
    01-13-15 08:50 PM
  10. Ursus Rufus's Avatar
    Thank you! Thanks so much. I'll be back.

    Go, Habs!

    Posted via CB10
    01-13-15 08:57 PM
  11. Ursus Rufus's Avatar
    Well it happened this morning. It's very strange. It starts when I notice a lag, then I see "4G" instead of the Wi-Fi symbol. A notice appears in the hub:

    Wi-Fi problems are back for me-img_20150114_085846_edit.png

    But when I check Settings, it shows as connected


    Wi-Fi problems are back for me-img_20150114_085858_edit.png


    Wi-Fi problems are back for me-img_20150114_085921.png

    Next, here's the log, which doesn't seem to reveal much at all. I should finish by saying, eventually it does reconnect, on its own. Usual period for all of this from start to finish is 5-10 minutes, sometimes more.

    Wi-Fi problems are back for me-img_20150114_093711.png
    Wi-Fi problems are back for me-img_20150114_093728.png
    Wi-Fi problems are back for me-img_20150114_093739_edit.png

    Posted via CB10
    01-14-15 09:45 AM
  12. Ursus Rufus's Avatar
    You can change what channel your router is working on. I think mine was on 6 and I changed it to 10 I think. It's been awhile. I used a program to see what others in my area were using and there were many on 6.
    Hi again. Just thought I'd follow up on this, also. Here's an edited screen capture of the router, showing channel is set to auto. So, not really sure which channel it's using, perhaps it changes channels from time to time?

    Wi-Fi problems are back for me-router2.jpg
    01-14-15 12:17 PM
  13. kbz1960's Avatar
    I would change the channel from auto, get a free WiFi program to show what others around you are using, to a less used one and try g only. You can always change them back. Not sure about the power.
    Ursus Rufus likes this.
    01-14-15 12:43 PM
  14. Joshu42's Avatar
    Changing channel is good when you have powerful hot-spot around you, but in your screenshot, I saw only your AP...

    That said, no disconnect event, but your Wi-Fi signal was very low, under -70dBm, it's usual to have issue.
    01-14-15 12:50 PM
  15. Ursus Rufus's Avatar
    I would change the channel from auto, get a free WiFi program to show what others around you are using, to a less used one and try g only. You can always change them back. Not sure about the power.
    I live in a sparsely populated non-urban area of Ontario, Canada. I do have a couple of neighbours, & although they are not very close, every now & then, for some reason, I see one of them pop up in the Network Connections on my laptop. The router I have is actually just a glorified cell phone, as we have no true Internet access in this area. So anyway, I will look into your recommendations. Thanks muchly.
    Eric
    01-14-15 01:57 PM
  16. Ursus Rufus's Avatar
    Changing channel is good when you have powerful hot-spot around you, but in your screenshot, I saw only your AP...

    That said, no disconnect event, but your Wi-Fi signal was very low, under -70dBm, it's usual to have issue.
    Yes only my AP because there are no other hotspots. Though, as I mentioned to KBZ1960 above, a couple of others - very occasionally & somewhat strangely - pop up...
    Yes, no disconnect event is shown, or has shown, that I have seen, in the Log. There has been a disconnect about 4 times today, & each time the Log shows nothing.. And the phone says Wi-Fi has dropped.

    Strange about the low signal. I was only one room away from the router.
    01-14-15 02:07 PM
  17. Joshu42's Avatar
    Did you have a big electrical apparatus between the router and the location where your signal dropped ? Something like a big fridge ?

    Well, I guess we can now say that the first issue was the TKIP encryption type, as the new problem is something else, linked to the Wi-Fi signal strength.

    By the way, it would be a good idea to buy a good old Wi-Fi router (Why not Linksys ?) and connect it to your actual one (on which you disable the Wi-Fi of course). This router has good antenna, various settings, and large field of action.
    Ursus Rufus likes this.
    01-14-15 02:15 PM
  18. benbraun322's Avatar
    Hi buddy

    I'm subscribing as well to see if I can understand any of this and help you out.

    BlackBerry Z30 Chenpion
    kbz1960 and Ursus Rufus like this.
    01-14-15 02:30 PM
  19. Ursus Rufus's Avatar
    Did you have a big electrical apparatus between the router and the location where your signal dropped ? Something like a big fridge ?

    Well, I guess we can now say that the first issue was the TKIP encryption type, as the new problem is something else, linked to the Wi-Fi signal strength.

    By the way, it would be a good idea to buy a good old Wi-Fi router (Why not Linksys ?) and connect it to your actual one (on which you disable the Wi-Fi of course). This router has good antenna, various settings, and large field of action.
    Thanks Josh. That makes sense.
    I'm going to start looking into a regular router, see what's available. It does seem a bit strange to have a router attached to a router, but a reliable signal for all devices would be great.

    Oh & no fridge or anything major between where signal dropped. The W35 is placed just inside a window, by itself, with no other appliances around. Clear line of sight to the tower, which is on a high hill about 5 km distant. And yet, I do see fluctuations in the signal, as indicated on the face of the W35.

    While I'm looking for another router (you recommend Linksys eh?) I might as well keep my eyes open for a better deal on the service provider / router itself. Not like I have a lot of choice though, in my area. I won't even mention what a monthly bill comes to. Suffice to say, no Netflix for us.
    01-14-15 04:32 PM
  20. Ursus Rufus's Avatar
    Hi buddy

    I'm subscribing as well to see if I can understand any of this and help you out.

    BlackBerry Z30 Chenpion
    Hey Ben. Always good to see you on board.
    To be honest though, I feel bad about keeping this poor old thread going.
    It has become a bit of a Wi-Fi vegetable drawer, full of mysterious contents. LOL.

    The problem is, I think the difficulty I'm having now, as Josh mentioned above, could be different than the one I was having last year. Nonetheless:The only time there was no problem for my Z30 on Wi-Fi, was that brief period (about 2-3 weeks) when the router was on WEP. And again, no other devices on the premises have had any trouble at all, during any of the past 12 months.
    01-14-15 04:40 PM
  21. Ursus Rufus's Avatar
    I would change the channel from auto, get a free WiFi program to show what others around you are using, to a less used one and try g only. You can always change them back. Not sure about the power.
    Really appreciate you popping in to help out. Just to let you know, I'm going to give your suggestion here a try. Change to say, channel 10, and g only. I'll report back specifically regarding this, after a few days for testing, obviously.
    Regards,
    Eric
    kbz1960 likes this.
    01-14-15 04:45 PM
  22. kbz1960's Avatar
    Are there any firmware updates for your router? Does it have a button that checks in the web interface?
    01-14-15 05:28 PM
  23. kbz1960's Avatar
    If I found the right one the last update is from 2009.
    01-14-15 05:31 PM
  24. kbz1960's Avatar
    I don't think a firmware update would bother your setup but! Sometimes it does take the settings back to factory. I would say if I found the right router, I searched Rogers w35 and it came up with an eicson that 2009 is the latest.

    Ericsson W35 Fixed Wireless Terminal, 3G Fixed Wireless Terminal, EDGE, UTMS, 3G, Gateway, HSUPA
    Ursus Rufus likes this.
    01-14-15 06:22 PM
  25. Ursus Rufus's Avatar
    Are there any firmware updates for your router? Does it have a button that checks in the web interface?
    The question of firmware updates has come up a couple of times. I purchased the unit in 2010, on contract. Have not installed any updates, because it always worked well (except during the summer when cellular traffic in this area is sometimes quite heavy).
    Have wondered about installing updates. Not sure if that's something I'd need to check with the provider (Rogers) first. I shouldn't think so, but one never knows.
    There doesn't seem to be a button that checks in the web interface. See photo below.

    If I found the right one the last update is from 2009.
    Software (if I'm reading the info right) is apparently from late 2009.

    Wi-Fi problems are back for me-router.system.jpg
    01-14-15 06:22 PM
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