1. AhmiAli's Avatar
    Hi,

    It is to consult why my phone resets to factory default (deletes my ID, Apps, Contacts, Emails & everything) when I just simply restart my phone ?

    I am new user to Black berry and I have been just pissed off for last 3 days trying to fix it. Please help me.

    Thanks,
    Ahmi
    OS: Blackberry 10.3
    Model: Z10
    01-15-16 06:26 AM
  2. jbfair728's Avatar
    Have you contacted BlackBerry?

    Posted via CB app on my BlackBerry Classic
    01-15-16 07:13 AM
  3. conite's Avatar
    You have the "blue LED" issue. Here is the fix:

    http://support.blackberry.com/kb/art...mber=000036747
    AhmiAli and macberry33 like this.
    01-15-16 07:16 AM
  4. AhmiAli's Avatar
    Hi Conite,
    You detected the problem absolutely right. I have followed your link and now my phone problem is resolved. You wiped out my headache.
    Thank you all !
    Nick Spagnolo likes this.
    01-16-16 06:26 AM

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