1. Becky Craig's Avatar
    after i update my os to 10.3.2.556 my simcard working for about an hours like 2 or 3 then i went to sleep and in the morning when i check my phone it says sim card not detected. i already restart my phone . i'm thinking of wiping it but i want ask some opinion before i wipe it.
    07-14-15 07:41 AM
  2. jaydee5799's Avatar
    how about removing the sim and re-inserting it first?
    i would reload if you need to but i wouldn't wipe.
    07-14-15 07:46 AM
  3. Jan125's Avatar
    ^This.
    It may take some time for you to find a position where the SIM is recognized.
    07-14-15 07:52 AM
  4. Becky Craig's Avatar
    i already did removing and re-inserting it . how can i reload it?

    EDIT: i just wiped my phone but i still got the problem. sim card not detected
    Last edited by Becky Craig; 07-14-15 at 09:03 AM.
    07-14-15 07:52 AM
  5. Becky Craig's Avatar
    whats the meaning of IMS Status: Disconnected? .. also when i go to my simcard setting the device is ready for use on the network,the network is unlocked,network subset unlocked and service provider unlocked. pls someone help me i really need to have my simcard work on this phone
    07-14-15 09:18 AM
  6. Winstorm's Avatar
    Have you tried another SIM card? Also, you can try inserting the SIM card in another phone to rule out a defective SIM.

    Posted via CB10
    07-14-15 11:37 AM
  7. Becky Craig's Avatar
    Have you tried another SIM card? Also, you can try inserting the SIM card in another phone to rule out a defective SIM.

    Posted via CB10
    yes i've another sim card but still got the same error. i also tried to insert my simcard to other phone and its working well.
    07-14-15 11:59 AM
  8. Becky Craig's Avatar
    Still looking for help. i just reload the os still i got the same problem. sim not detected.
    07-14-15 07:54 PM
  9. Becky Craig's Avatar
    Why isn't my BBZ10 sim being detected?-img_20150715_055102.png
    Why isn't my BBZ10 sim being detected?-img_20150715_055055.png

    This what I see when I go to my network.

    Should I bring my phone to a repair shop already?

    Still looking for someone to help me.

    Posted via CB10
    07-15-15 01:03 AM
  10. danp2000's Avatar
    Should I bring my phone to a repair shop already?
    That's what I would do.

    T-Mobile  вιaсĸвεггч Passport Autoloaded 10.3.1.2582 Sachesi up to 10.3.1.2744 to 2.680 to 2.798 to 2.2204 to 2339
    07-15-15 05:49 AM
  11. Becky Craig's Avatar
    I'l just bring it to a repair shop. Hope it's not expensive to fixed it.

    Posted via CB10
    07-15-15 10:30 AM
  12. Allen Stevenson's Avatar
    The same Sim error happened to me. On of the Sim card tray pins were broke off. Nearest the edge of phone. Repaired it myself with an old phone pin I took from it and some solder. The Sim pins are so frail in this device.

    Posted via CB10
    07-15-15 07:12 PM
  13. rcab's Avatar
    I had a similar problem with my Passport back in April. I thought it could have been the update that caused the problem. Mine was a shop BlackBerry unlocked and I contacted BlackBerry and sent it in and they determined it was defective sim tray. I had earlier thread about my experience dealing with this.

    Maybe trying to load a different update version and see if that works before contacting BlackBerry

    Posted via CB10
    07-15-15 10:47 PM
  14. eywong's Avatar
    yes i've another sim card but still got the same error. i also tried to insert my simcard to other phone and its working well.
    I think that points to hardware issue on your Z10.
    07-15-15 11:34 PM
  15. Becky Craig's Avatar
    Hello guys I already webt to a repair shop but they told me that there's no problem with my sim card slot.

    I also tried what rcab said. I downgrade my os to 10.2. And now I think my phone is network locked again.

    Here's some pics

    Why isn't my BBZ10 sim being detected?-img_20150719_014035.png
    Why isn't my BBZ10 sim being detected?-img_20150719_014053.png

    Also whhen I try to check what os I have its the same os?

    Why isn't my BBZ10 sim being detected?-img_20150719_014109.png

    Posted via CB10
    07-18-15 12:46 PM
  16. Becky Craig's Avatar
    I also tried again to update my phone using blackberry link but I went to my 1st problem again. Simcard not detected. I was thinking of downgrading my phone again and buy and unlock for it. What do you guys suggest?

    Posted via CB10
    07-18-15 01:01 PM

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