1. JacksonJ222's Avatar
    I just updated to 10.3 yesterday and we use Level 1 Alerts for our monitoring system. After the upgrade I failed to receive a system outage from our monitoring system last night. I sent some test messages simulating a failure and the message comes in, starts to play my custom ringtone (some mp3 I had) and after 2 seconds it turns off.

    Anyone else experience this yet?
    03-04-15 06:55 AM
  2. phoneguy427's Avatar
    Same problem with text and BBM, only plays for 3 to 5 seconds.
    03-04-15 06:59 AM
  3. Kate Robb's Avatar
    I have this sound problem across the board, not specific to level 1 alerts.

    Videos
    Music
    Alerts
    Notifications
    Microphone (including calls)
    App Sounds
    Keyboard sounds

    All do not play for more than 2 seconds. I have not been able to resolve this issue through link or autodownloaders.

    The only sounds that are playing normally is the ringtone for calls and my alarm clock. Everything else has been affected.
    04-05-15 08:41 PM
  4. Raestloz's Avatar
    Same here, text ring tone only plays for as long as it took for the instant preview to show, once it's gone the ring tone stops

    Z10STL100-1/10.3.1.2243
    04-05-15 11:22 PM
  5. Thorsten Heinsight's Avatar
    Similar comments were made in other threads and user c.bryant34 said the following:

    "There is an additional feature coming for intrusive level 1 alert and acts more like an alarm. You need to silence it and acknowledge the notification or it'll keep ringing."
    "There was a limit that was put in that limits to 5 seconds. This is fixed in 10.3.2 to allow up to 2 minutes of tone."

    So it sounds like the solution is to wait for 10.3.2
    04-06-15 12:41 PM
  6. Thorsten Heinsight's Avatar
    (I believe the 2 minutes of tone is applicable to ANY notification tone, not just level 1 alerts in 10.3.2)
    04-06-15 12:43 PM

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