1. Skyforever's Avatar
    I have noticed an open red lock icon over my friends' avatar every time we video chat or audio chat on BBM using WiFi lately. At first I thought it might have something to do with him using a public WiFi (like a Tim Hortons) but it also happens when he is at home using his own WiFi. Never noticed this Red Lock Icon over his avatar before the new leak was installed (10.3.2.2530 on Passport SE). Would appreciate if anyone is able to elaborate on this Open Red Icon Lock in more details.

    I would provide a picture if I knew how.

    Thank you.
    12-10-15 10:59 PM
  2. blackberry155's Avatar
    Perhaps his account is private or something like that? You can upload a screen shot (to take one hold two volume buttons).

    Posted via CB10
    12-11-15 05:33 AM
  3. anon9391691's Avatar
    Search the forum for "Secure BBM voice?". Red lock icon might be relate to BBM protected.
    12-11-15 06:40 AM
  4. Erik_1991's Avatar
    Noticed the same thing today..
    My BlackBerry Passport SE runs OS: 10.3.2.2813 SV: 10.3.2.2530

    Called a friend with a Z30.. latest OTA software 10.3.2.****
    Both on the latest BBM version from BlackBerry World

    This is what it looks like:
    Note. Video chat works fine. But I made me and my friend unrecognisable for obvious reasons

    Why does a Red Lock Icon appear over my friends avatar every time we video chat?-bbm-not-secured.jpg
    12-11-15 01:27 PM
  5. anon9391691's Avatar
    Have two BlackBerries. Each updated with latest BBM version (10.11.6.20). Both do have BBM protected (plus) enabled. However, both do show this red lock icon (although this red lock icon is only visible on device receiving the BBM call).
    12-11-15 05:40 PM
  6. Erik_1991's Avatar
    Hmm so it's not BBM protected...
    Maybe it's only secured when you are an enterprise user?
    I also noticed it when receiving, not when I was making the call..

    Find this weird either way..

    Anyways.. I'll try it on VPN tomorrow (1:19:04 AM over here)
    But I don't think it will make a difference.. contacted @BlackBerryHelp but they didn't respond as for now

    Posted via my awesome BlackBerry Passport Silver Edition 
    12-11-15 06:20 PM
  7. Blackerthanblack's Avatar
    I noticed this just prior to the latest update. My sister was on an Android and me on the Passport. I thought this was very strange, but after she updated her BBM the red icon disappeared. Was it because we had different versions? I would incline towards that variant, but I have no clear answer.


    Edit: on voice chat, again, I have the red icon. It's driving me nuts. I'm on my private Wi-Fi network, so is my sister.
    Posted via CB10
    Last edited by Blackerthanblack; 12-12-15 at 09:26 AM.
    12-12-15 03:06 AM
  8. Palda's Avatar
    I use BBM Protected and noticed it on receiving side of voice call. However it has no apparent meaning to me. I am yet to make call to another Protected contact.

    But I had to solve some weird issue of not being able to make Voice or Video chat to anyone due to some slowness on Administrative Console of Protected while solving the Auto-passphrase bug. It appears that repeated ticks on Disable Protetected Voice Calling in the console has helped.

    Posted via CB10
    12-12-15 02:36 PM
  9. BoyTanggol's Avatar
    Why does a Red Lock Icon appear over my friends avatar every time we video chat?-20151213221214.jpg

    This is the message I got when I clicked the red lock icon.

    The icon is showing unlock on mine.

    Posted via CB10
    12-13-15 08:13 AM
  10. uvampelj's Avatar
    Same here, started I think with the latest update.

    Neither me nor bbm contact have privacy package.

    This is ridiculous, BlackBerry should make more info available with such releases instead of leaving customers wandering in the dark!

    It's this kind of actions that are slowly taking away my trust in BlackBerry.

    Posted via CB10
    12-13-15 08:39 AM
  11. SOFO888's Avatar
    Does anyone have a solution to make it disappear?

    Posted via CB10
    12-17-15 10:59 AM
  12. Erik_1991's Avatar
    Maybe the latest OS and BBM update? I'll load it in a few hours

    Posted via my awesome BlackBerry Passport Silver Edition 
    12-18-15 05:51 AM
  13. zephyr613's Avatar
    I too have noticed this icon as well, however only when my friend calls me from her IPhone using BBM, not when I call her - have tried using BBM voice on both Wi-Fi and using Data, but no difference when she calls me, still red lock icon.

    I did get (and installed) a BBM update this morning to 10.11.6.21 - I will have her call me to see if Icon is still there (and after she updates her BBM)

    STL100-4 10.3.2.2789
    12-18-15 09:03 AM
  14. zephyr613's Avatar
    UPDATE: Since I updated mine this morning, I asked my friend to update her IOS - she did not have any updates available to her, however when she called me this time, the Red Lock Icon was gone, so It must have been a failed handshake on my Z10 that was resolved when I updated my BBM this morning.

    Odd but semi-reassuring...

    STL100-4 10.3.2.2789
    12-18-15 09:54 AM

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