1. sgollapalle's Avatar
    So yesterday morning when I woke up the phone had rebooted itself while in the dock overnight. I thought it was just the occasional reboot, put it into the holster and got along with the day... After a couple of hours when I took the phone to use it; it was still in the boot screen which was very odd.

    I did a battery pull and to my nightmare, the same thing happened again. It would start up with the blackberry logo, then show the squircle, and it goes all the way to 100% and then nothing happens. Even after leaving it for 4+ hours it just stays in the loading screen. However the screen is still responsive (if I tap and hols on the screen, the bb logo changes and shows 100% and goes back to the bb logo once I take my finger off).

    I have tried doing the hard reset (power button + both volume keys) and it still loads up to 100% and just sits there. Attempted to flash it completely with the autoloader, but the computer doesn't even recognize the phone since its not fully booted up Too much info on the bb that I cannot really recover even from a backup

    Anyone else have this happen or know what to do to fix it? I was running 10.3.1.1154 I believe. and I was on it since 3-4 months. So its not that just loaded a new OS and bricked it.

    Any help is greatly appreciated. Thanks!
    02-27-15 12:53 PM
  2. sgollapalle's Avatar
    Screen shots
    Attached Thumbnails Why does my Z10 freeze after booting up the loading screen?-1425059721470.jpg   Why does my Z10 freeze after booting up the loading screen?-1425059739729.jpg   Why does my Z10 freeze after booting up the loading screen?-1425059754903.jpg   Why does my Z10 freeze after booting up the loading screen?-1425059766659.jpg  
    02-27-15 12:56 PM
  3. Patrice Laroche's Avatar
    I have exactly the same problem since today. Have you found a solution?
    03-02-15 07:46 PM
  4. sgollapalle's Avatar
    03-02-15 08:19 PM

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