1. colitO's Avatar
    I have a z-10, running 10.3.1 on ATT. I have not yet received the OTA notice to upgrade to 10.3.2, but it appears as available on my blackberry link. I have tried to upgrade via link, but it hangs at about 12%, and tells me that an error has occurred. I tried to update via the blackberry site, and the same situation.

    Ideas?
    06-24-15 02:20 PM
  2. Zeridialous's Avatar
    I would first recommend restarting your BlackBerry Z10 by holding down the Power button, and then choose Restart. Once the phone has booted back up, wait a few minutes, connect it to your computer, and run BlackBerry Link. Try performing the upgrade again.

    If this continues to fail, you may need to upgrade via another method, such as with a third party tool like Sachesi (which is non-destructive), or by using an autoloader (which is destructive, meaning that all of the data on your phone will be erased in the process).
    06-26-15 12:28 AM

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