1. Beltrim's Avatar
    I have a Z10 and a Q10, purchased from Amazon one day apart in January 2015. I do not remember my standard software on my Q10, but it is now updated to, my Z10 software remains Both is unlocked.

    I have tried phone update, link update with sim card, link update without sim card and with an unregistered sim card. Still no sucess, and my wife would really like the Google playstore apps...

    Any idea how to go about to get this fixed. Any and all suggestions is highly appreciated..
    11-01-15 02:29 PM
  2. jaydee5799's Avatar
    download the OS and load the OS yourself and update to the same software as your wife. There are guides here to help you.
    11-01-15 03:31 PM
  3. Beltrim's Avatar
    Thanks, but pardon my ignorance..How do I download the OS? I am extremely new to Blackberry, after going fed up by Apple, but is the OS not on the phone? I cant update it..
    11-01-15 03:34 PM

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