1. ObsyLakeside's Avatar
    My blackbery Q10 never updates via OTA or Blackberry link. I keep getting the 'software is up to date' message when I try to update and it has never been up to date. I was forced to update via autoloader when my phone got stuck trying to perform a security wipe. Now, I'm missing key apps like gallery and music. Tried to update again via OTA so I can get those apps but I keep seeing the 'software is up to date' message. 0S is 10.3.1.634. Blackberry is SQN 100-2. P.S: I was getting the 'software is up to date' message when the phone was on 10.2.
    09-06-17 06:08 PM
  2. conite's Avatar
    Your carrier does not support your device.

    To update, you will just have to do it yourself.

    Here is an autoloader.

    https://mega.nz/#!NRJhjLha!TBzimNwsT...5E7ECDmfGO7XMc

    Download to PC, unzip, plug in phone, run.

    Your device will be wiped. Use Ultimate Backup first if you wish.
    09-06-17 06:13 PM
  3. scrannel's Avatar
    Actually, I have only had this issue with devices that were branded by a carrier. I have two Z10s, on a Shop BB phone, the other, T-Mo branded. The first has latest software, the will only get T-Mo sanctified OS.
    09-07-17 09:33 AM
  4. ObsyLakeside's Avatar
    Thank you! Is that a full autoloader? Will I get the full apps including music and gallery that is usually missing (from experience) with the developer autoloaders?
    09-07-17 07:14 PM
  5. thurask's Avatar
    Thank you! Is that a full autoloader? Will I get the full apps including music and gallery that is usually missing (from experience) with the developer autoloaders?
    Yes and yes.
    09-07-17 07:19 PM
  6. ObsyLakeside's Avatar
    Grazie!
    09-07-17 07:21 PM

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