1. saxena's Avatar
    Please help me , while factory reset i am getting "bberror.com/bb10-0015" .
    When i am reloading software it is asking to update Desktop Software before update/reload.
    When i am updating Desktop Software it is throwing error and saying that an error encountered.
    Please help me , my Z10 is not working ONLY "bberror.com/bb10-0015" is displaying.

    Awaiting for the solution to make my Z10 alive.
    10-11-14 11:49 AM
  2. Richard Buckley's Avatar
    When I had this problem what worked for me was using an autoloader from a version early than current for the device. But if you can get an auto loader from current that would work too.

    It may take a few tries to get the autoloader to work. Once done, setup the device, get any updates and install your latest backup.

    Posted via CB10
    10-11-14 12:49 PM
  3. duguso1983's Avatar
    1. Run the autoloader on pc.

    2. With the phone disconnected. Take out the battery.

    3. When it says "connecting to bootrom" on the autoloader, connect the phone via USB, and put the battery on.


    That's the way I revived my Z10 few days ago...
    Hope this help you.

    Sent from my BlackBerry Z10
    10-11-14 01:07 PM
  4. saxena's Avatar
    Thanks alot guys, it is working now

    Posted via CB10
    Richard Buckley likes this.
    10-11-14 06:22 PM
  5. duguso1983's Avatar
    Thanks alot guys, it is working now

    Posted via CB10
    I'm glad to hear that...

    What did you do in the end?

    I'm in the mood with my smooth Z10
    10-12-14 10:01 AM

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