09-20-13 03:09 PM
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  1. anon3700711's Avatar
    anon3700711
    They've known about this issue since February. Their alleged fix hasn't resolved it. The temporary workaround requires an SD Card which I don't have. Just had a restore fail due to my laptop blue screening half way through it.

    09-20-13 11:20 AM
  2. Gearheadaddy's Avatar
    Gearheadaddy
    Originally Posted by CatlinFD
    They've known about this issue since February. Their alleged fix hasn't resolved it. The temporary workaround requires an SD Card which I don't have. Just had a restore fail due to my laptop blue screening half way through it.

    Windows issue, not BlackBerry

    Trusted Member Genius

    I don't have Win8 but look for a 2.0 usb port, don't use "ss" (3.0) ports...
    09-20-13 11:32 AM
  3. Benjamin_NYC's Avatar
    Benjamin_NYC
    Originally Posted by Gearheadaddy
    Windows issue, not BlackBerry
    Source?
    09-20-13 12:05 PM
  4. Chanlion's Avatar
    Chanlion
    Have you tried the new Link version? I believe it was just released a few days ago, 1.2.
    09-20-13 12:36 PM
  5. Morten's Avatar
    Morten
    It must have been fixed long time ago, I have never seen it - never... on any Windows 8 32 or 64 bit installations...

    Windows 8 issue, hardware, USB driver, USB Hub/wire, driver conflict, general software conflict, antivirus issue... can be many things - but I doubt it is BBLinks problem
    09-20-13 01:43 PM
  6. xombi's Avatar
    xombi
    Same here I have windows 8 64 bit and have never had the issue. It's probably a combination of win 8, link and another program (eg virus software etc)

    Posted via CB10
    09-20-13 01:44 PM
  7. Benjamin_NYC's Avatar
    Benjamin_NYC
    Originally Posted by Chanlion
    Have you tried the new Link version? I believe it was just released a few days ago, 1.2.
    It's not Link. I tried shutting down Link (not just minimizing it, but Ending the task), and it still happened. I guess Link being installed in the first place could be causing it, but...I dunno.
    09-20-13 01:45 PM
  8. Revolver's Avatar
    Revolver
    I blue screen almost every time I have a BB plugged into my laptop. Link doesn't have to be running, just the "BlackBerry Device Manager". I can have absolutely zero other programs running, and still have it crash. Computer never crashes any other time.
    09-20-13 02:42 PM
  9. amanago's Avatar
    amanago
    I read somewhere that it was because of USB 3.0 drivers in Windows 8, try connecting the phone to your USB 2 ports. That's what I did and ever since no more Windows crashing issues. Hope that helps.
    09-20-13 02:47 PM
  10. Benjamin_NYC's Avatar
    Benjamin_NYC
    Originally Posted by amanago
    I read somewhere that it was because of USB 3.0 drivers in Windows 8, try connecting the phone to your USB 2 ports. That's what I did and ever since no more Windows crashing issues. Hope that helps.
    I have two USB ports on my Asus laptop. They both have an "SS" next to them. What does that mean?
    09-20-13 03:05 PM
  11. amanago's Avatar
    amanago
    Those are USB 3.0 ports. If you have USB 2.0 ports (without the "SS" - Super Speed) connect your phone to those ports.
    09-20-13 03:09 PM
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