I have a Q10 I just got and it's on 10.1 so when ever I try to update it to the latest BB10 OS it say it's up to date.. never had this issue with any other BlackBerry 10 phone I've had before, Any ideas?
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I have a Q10 I just got and it's on 10.1 so when ever I try to update it to the latest BB10 OS it say it's up to date.. never had this issue with any other BlackBerry 10 phone I've had before, Any ideas?
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Connect it to BlackBerry Link and see if it finds a later OS, or just skip all that nonsense and download one of the later autoloaders and run it. Sounds like it might be from a carrier who stopped updating.
I work at AT&T and it's one of there devices and I've checked to see if they r still supporting the update. I haven't found anything in our system saying that they don't. Maybe they stopped and didn't post anything about it. But I guess BB link is the way to go at this point.
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You probably want to double check whether your Q10 model is the one that was actually sold by AT&T; if not you may need to get a SIM corresponding to a carrier that sold that particular model, or go the autoloader route.
I know it's an AT&T device I sold it to myself lol but I'll update if BB link works or not.
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Update it worked!! Wish I could have just done it OTA but hey what can u do. But would this mean AT&T is no longer offering the update or could it have been my device with the issue??
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