1. DrSoupDragon's Avatar
    Good evening,
    Currently in Spain with Z30, one of our hotels won't allow us to attach to its wifi, we keep getting ' the requested url could not be retrievee' and ' unsupported http user agent.

    Do I need to change some settings?

    Many thanks.

    Liam
    09-09-17 01:52 PM
  2. Garry Schaffel's Avatar
    I am having the same issue with my Keyone. We are traveling in Eastern Europe and are now in Budapest. Once on this trip I had an issue connecting to the Wifi at a hotel, but it was only for one day. Now I am here for 3 nights and the same issue. My girlfriends Samsung GS6 connects fine as does my laptop, but the Keyone comes up with the unsupported http user agent error.
    Have you found a fix yet?
    09-16-17 02:33 PM
  3. John Vieira's Avatar
    Check the local time. Sometimes the wrong clock time can affect communications.
    09-16-17 03:27 PM
  4. conite's Avatar
    OP, you can also use Browsie Browser and set the user agent to Android.
    09-16-17 03:38 PM
  5. conite's Avatar
    I am having the same issue with my Keyone. We are traveling in Eastern Europe and are now in Budapest. Once on this trip I had an issue connecting to the Wifi at a hotel, but it was only for one day. Now I am here for 3 nights and the same issue. My girlfriends Samsung GS6 connects fine as does my laptop, but the Keyone comes up with the unsupported http user agent error.
    Have you found a fix yet?
    It comes down to the browser. There is nothing on a phone apart from that that has any affect.

    Clear your browser cache, or download another.
    09-16-17 03:41 PM
  6. Garry Schaffel's Avatar
    Thanks for the tip. I was able to hook into the WiFi on the Hopon-Hopoff bus today and download Firefox. Now I am able to connect into the Hotel WiFi. I was just using the default Chrome browser before. It has worked everywhere else I have stayed except for two of the hotels.
    09-17-17 03:08 PM

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