Unable to WIPE phone... HELP

I just bought a passport.

The guy had not wiped it. Told me it was a company issued phone. He gave me his blackberry I password.

I went to do the wipe. It asked for the Blackberry User ID password linked to the account. I entered it, it asked me to confirm it a 2nd time, which is normal before a wipe, you have to enter it twice.... the 2nd time I enter it... it wont let me progress. In fact no buttons work as soon as I enter the password, "cancel" and "submit" stop working. I can't progress past that screen and have to shut the phone down.

I have tried everything.... what is going on?

Maybe it can't be wiped because it IS a company issued phone? I would contact the seller again and ask him to help you!!!

Originally Posted by jaydee5799

Maybe it can't be wiped because it IS a company issued phone? I would contact the seller again and ask him to help you!!!

actually it is better for the op to get their money back.

Yes, I contacted him, he said he was going to call the phone company and figure it out. If he can't figure out the block, he will have to give me my money back.