Unable to update OS 10.3.2

I am using Z3 model. I am unable to update my mobile to the latest OS 10.3.2. I have tried the three methods specified in the BlackBerry website 1.On the web 2.BlackBerry Link 3.Over-The-Air to update the OS. But all the methods have encountered some issues.

I have got some 1.4 GB of free space in my mobile before updating and below are the details of the issue.

1. On the web and BlackBerry Link :
When using these two options I can able to download only 45% - 55% of the update. After that I am getting a message as "Software Update encountered an error". I have tried couple of times to download the update but the result is the same. Not sure what the issue is.
Attachment 370874

2.Over-The-Air:
When using this option I can able to download the full update (408 MB). But at the time of installing the software only between 212 MB - 240 MB got installed and after that I get a message "Software download was interrupted. Please try again latter". Again I have tried to update, but getting the same error message. Not sure what the issue is.
Attachment 370876

Attachment 370877

Can some one let me know what the issue is?

Same problem for me :(

Posted via CB10

It has to be done over wifi for OTA

Downloaded 1.6gig 3 times already as installing always gets stuck around 43% then the update says, "The update was interrupted, please try again"

I've checked Link and it doesn't pick up the new update.

I'm tired of trying and wasting all my data.

Z30STA100-6/10.3.1.2582

Try to disable the Device password.

Posted via CB10

Originally Posted by StoffelRies

Try to disable the Device password.

Posted via CB10

Thanks, retrying..

Z30STA100-6/10.3.1.2582

Attachment 371223
Same result.

Z30STA100-6/10.3.1.2582

The problem is same on my BlackBerry Z3. Please someone do help...

Posted via CB10

You need well over 3GB free space for an OTA update of this size.

You should backup your device with Link, use Link to 'reload OS' or use an autoloader, then restore using Link.

PassportSQW100-4/10.3.2.2639

Originally Posted by jesade_reddy_q10

I'm tired of trying and wasting all my data.

OTA updates need to be done over wifi. I'm surprised your phone even allows you attempt OTA over the cellular network.



Thumb-flicked from my Z30 via CB10

Using wifi only.. still a waste of data imho..

Z30STA100-6/10.3.1.2582

Originally Posted by jesade_reddy_q10

Using wifi only.. still a waste of data imho..

Z30STA100-6/10.3.1.2582

What, WiFi is usually free.

Passport SE version SQW100-4/10.3.2.2639

Thanks Conite. Will definitely try that. I just want to know , is it possible if I remove a few apps and get the device free space more than 3gb. Will there be any problems if I reload those removed apps after I had updated ?

Posted via CB10

Originally Posted by WITHDRAWL

What, WiFi is usually free.

Passport SE version SQW100-4/10.3.2.2639

LoL- It's my adsl wifi which I pay for.

Z30STA100-6/10.3.1.2582

Originally Posted by conite

you need well over 3gb free space for an ota update of this size.

You should backup your device with link, use link to 'reload os' or use an autoloader, then restore using link.

Passportsqw100-4/10.3.2.2639

Attachment 371244

z30sta100-6/10.3.1.2582

Originally Posted by ritam_s

Thanks Conite. Will definitely try that. I just want to know , is it possible if I remove a few apps and get the device free space more than 3gb. Will there be any problems if I reload those removed apps after I had updated ?

Posted via CB10

You can re-download apps whenever you want. You own them.

PassportSQW100-4/10.3.2.2639

Originally Posted by David Tyler

OTA updates need to be done over wifi. I'm surprised your phone even allows you attempt OTA over the cellular network.



Thumb-flicked from my Z30 via CB10

Many carriers allow for mobile updates. They control whether it is possible or not.

PassportSQW100-4/10.3.2.2639

Hello All,

Thank you all for your suggestions. I have just wiped out my device and had some 3.2 GB of free space. Then I have started to download the update using wi-fi and now I have the OS version 10.3.2 :) :)

Thanks Conite...updated to 10.3.2.2474. Thanks a lot.

Posted via CB10

Wiped device, now up to date.

Hope future updates do not need the same painful procedures.

Posted via CB10

All you have to do is to turn-off radio,data and WiFi. Update using BlackBerry Link and leave it alone for 90 minutes or so. Don't so anything until it says update completed successfully.

Cheers
Vijender

Posted via CB10