1. pacman84's Avatar
    I tried to install the 10.3.2 update onto my girlfriend's Q5. Over the air is not possible, not enough free storage.
    Tried Link but the update cancels with an error after about 30%.
    Tried to update via Browser, but cancels with error after about 30%.
    Now I even tried Sachesi but after half an hour of updating I get this message:

    While sending: pbcd-
    [14:01:23] Error: failure 500 -2147483615

    What else can I do to install this update???

    09-11-15 07:11 AM
  2. baarn's Avatar
    09-11-15 07:13 AM
  3. serbanescu's Avatar
    I would suggest the following:

    1. backup the device using BlackBerry Link (or simply copy the important data in a safe location)

    2. do a security wipe of the device

    3. try again reloading the OS using BlackBerry Link

    Please take into account that I didn't tested this procedure before, my wife has a Q5 but it updated OTA without any problems.
    09-11-15 07:25 AM
  4. conite's Avatar
    Backup with Link, 'reload OS' with Link or run autoloader, restore with Link.

    09-11-15 07:31 AM

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