UK Council Confused by BlackBerry
I was surprised by Blackburn Council's response, even though it was a very nice response with some promising hope that they haven't abandoned BlackBerry. If only I could get BB to listen...
Email
Good Morning
Thank you for contacting BwDBC
Your Call downloads for citizens using Blackberry devices extremely small (less than 3%)
We do support most Blackberry devices, however v10.2 is on a different operating system to the traditional Blackberry. We are in the process of making Your Call compatible with these different BB devices; the difficulty is that since it was announced a few weeks ago that Blackberry as a company was in trouble, communication back from Blackberry has been extremely difficult. Therefore, getting support from Blackberry to achieve this is taking longer than anticipated.
We appreciate your concerns, please be assured that we are working towards a resolution
Kind Regards
Customer Services
Email
FROM: Me
TO:
[email protected] <
[email protected]>
Hello
Could you kindly please advise when you will update you BlackBerry version of the app for BB10.2 ?
The development on this app seems to be very slow and council services should have been implemented in mobile applications at a speedier rate considering there are dedicated teams working on them.
I look forward to your response.
Regards
Imran