1. Easypants's Avatar
    After buying a new second hand Z30, my phone says it is connected to wireless but it doesn't show the wireless icon at top of screen. Instead it shows my cellular connection is active. It appears that data transfers are happening via the cellular network and not via my wireless.

    Not sure what to do. Any ideas??

    Posted via CB10
    08-15-15 07:45 PM
  2. KermEd's Avatar
    This will happen if your BlackBerry, for whatever reason, can't contact www.blackberry.com over the wifi connection. It will usually disable the wifi network on your phone and switch to mobile data.

    You can force wifi by disabling mobile.

    The annoying thing is if they have website problems or for some reason their domain gets flagged by your provider then it just dies out on you.

    Posted to CB via my Passport | Lloyd Summers | FileArchiveHaven
    08-15-15 10:05 PM
  3. Easypants's Avatar
    This will happen if your BlackBerry, for whatever reason, can't contact www.blackberry.com over the wifi connection. It will usually disable the wifi network on your phone and switch to mobile data.

    You can force wifi by disabling mobile.

    The annoying thing is if they have website problems or for some reason their domain gets flagged by your provider then it just dies out on you.

    Posted to CB via my Passport | Lloyd Summers | FileArchiveHaven
    Thanks for suggestion.
    I can't connect to anything when I I cellular off. With cellular on, I can connect to blackberry.com.

    Posted via CB10
    08-15-15 10:09 PM
  4. KermEd's Avatar
    Thanks for suggestion.
    I can't connect to anything when I I cellular off. With cellular on, I can connect to blackberry.com.

    Posted via CB10
    Sounds like router specific. Can you access the routers landing page? 192.168.0.1 or 192.168.1.1 usually

    Posted to CB via my Passport | Lloyd Summers | FileArchiveHaven
    08-17-15 01:46 AM
  5. Easypants's Avatar
    Thanks. I reinstalled firmware problem solved

    Posted via CB10
    08-19-15 02:59 PM

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