1. Vbear02's Avatar
    Hi folks...need help
    I have upgraded from a Z10 to a Z30....transfered all files, apps and BB ID without problem

    Want to upgrade my wifes phone from Torch to my old Z10.....have transferred all files etc without issue

    Problem....my Z10 still has my info for BB ID....when i edit to my wife's info it asks if i want to transfer my info to another devise (already have done that) and when submitting wife's info it says that user already exists on another devise

    I have wiped the torch

    Do i have to wipe the Z10 and initiate wife as a new user?

    Thanks for your help
    06-12-14 07:40 AM
  2. qbnkelt's Avatar
    Hi folks...need help
    I have upgraded from a Z10 to a Z30....transfered all files, apps and BB ID without problem

    Want to upgrade my wifes phone from Torch to my old Z10.....have transferred all files etc without issue

    Problem....my Z10 still has my info for BB ID....when i edit to my wife's info it asks if i want to transfer my info to another devise (already have done that) and when submitting wife's info it says that user already exists on another devise

    I have wiped the torch

    Do i have to wipe the Z10 and initiate wife as a new user?

    Thanks for your help
    Yup, that's what I would do. I can't think of a way around it.
    06-12-14 07:44 AM
  3. anon1727506's Avatar
    A security wipe is the only way I know of....
    06-12-14 07:44 AM
  4. Richard Buckley's Avatar
    For future reference this is the way I would handle that situation.

    Use device upgrade to transfer from the Z10 to the Z30 (which being new is essentially security wiped).

    Security wipe the Z10. Good practice anyway unless you think you might want to go back to it soon.

    Then use device upgrade to move data from the Torch to the Z10.

    Wipe the Torch (again, unless that person might want to go back to it).

    Using this procedure you can then upgrade a child from a Curve to the Torch, and so on down the line. Had to do this many times when the boss got a brand new BB and passed down to someone else.
    06-13-14 09:08 AM

Similar Threads

  1. [Fan-Made] BlackBerry N10
    By BriniaSona in forum BlackBerry Concepts & Dream Devices
    Replies: 4
    Last Post: 08-09-14, 02:29 PM
  2. BlackBerry announces three-year deal with EnStream for secure financial transactions
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 1
    Last Post: 06-13-14, 06:49 AM
  3. BlackBerry Link Interface/Version
    By 123nat in forum BlackBerry Link
    Replies: 1
    Last Post: 06-12-14, 06:34 AM
  4. How to create and manage playlists on BlackBerry 10.2.1
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 06-12-14, 06:00 AM
LINK TO POST COPIED TO CLIPBOARD