1. Rapher James's Avatar
    I don't know what is wrong with my phone when I call or when someone call me I can hear them but they can't hear me and my media volume doesn't work anymore
    Please I need you help

    Posted via CB10
    05-20-15 01:28 PM
  2. Rapher James's Avatar
    My phone is BlackBerry Z10

    Posted via CB10
    05-20-15 01:30 PM
  3. dcrystal99's Avatar
    Have you run the "BlackBerry Virtual Expert" (free app from BB to run self-tests on device)?
    05-20-15 01:42 PM
  4. PatrickMJS's Avatar
    D Crystal is right. The BBVE app is the best way to verify hardware problems. It seems to me that your volume is at zero or muted and for some reason you can't un-mute it. Sounds like a hardware issue to me.

    BBVE is free in BlackBerry World.

    Posted via CB10
    05-20-15 03:29 PM
  5. yamahammer's Avatar
    I've seen this personally. Chances are your microphone is broken. Try using speakerphone on your next call and see if your contact can hear you, if they do the problem is with your microphone. I tried fixing mine (Z10) but was unsuccessful.

    Passport SQW 100-1 OS 10.3.2.680
    05-20-15 03:41 PM
  6. Rapher James's Avatar
    I've tried it with earphone to my another phone I can hear everything maybe my microphone is broken as you've said, but what about my loudspeaker I can't hear music or if I call and putting out speaker I can't hear outlets

    Posted via CB10
    05-20-15 04:16 PM
  7. Bravurag's Avatar
    I've tried it with earphone to my another phone I can hear everything maybe my microphone is broken as you've said, but what about my loudspeaker I can't hear music or if I call and putting out speaker I can't hear outlets

    Posted via CB10
    Just run BBVE test!!!!

     Diplomatic Passport 
    05-20-15 04:24 PM
  8. Rapher James's Avatar
    Thank you guys but I've tried BBVE but I didn't get any solution maybe my device having technical problems...


    Posted via CB10
    05-21-15 01:12 AM
  9. Stomps01's Avatar
    Maybe you are connected to a Bluetooth hands free calling device or something like that. Turn off Bluetooth and reboot then try.
    My Bluetooth stays on all the time in my vehicle so unless I disconnect the connection I don't hear anything...

    Posted via CB10
    05-23-15 04:32 PM

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