Text Message Threads Not Appearing in OS 10.2
My company is all Blackberry and as an enthusiast myself I can usually handle / solve any odd handset behaviour without issue, but this one has me stumped. My coworker has a Z10 (STL100-3) and brought up a complaint about his text messaging: basically, he opens texts to send one to his wife (for example), text "app" opens and a field appears to type in, but the text history is not there (just a white screen above the entry field). He starts typing and although his message appears, no SEND button is there. After a wait, the history appears and it responds as normal, but it takes almost a minute on average.
He was running 10.1.0.1024 and I used the OTA update to move him to 10.2.0.424. Same issue.
I am thinking of trying a back up, full wipe, and maybe loading 10.2.0.1791 on the device and then restoring. Any other suggestions to try first? I dont like loading leaked OS on user phones (besides my own) because it generally causes issues if the user calls the Telco for support directly later.