Switching from my existing Q5 to my existing Z30?
I currently have two BB10 devices, a Q5 and a Z30, each with its own unique BlackBerry ID. What I'd like to do is transition my Q5 over to the Z30 (I've already moved everything from the Z30 to my shiny new Priv).
I'm attempting to do this using the backup and switch devices method through BlackBerry Link (Device Switch with BlackBerry Link - Canada)
So I've already done a full backup of the Q5, clicked on Switch Devices in Link, connected the Z30 using USB and the device was recognised by Link, but when I go to select the Q5 backup file I'd like to restore, Link won't allow me to select it. The Q5 backup appears in the list of backups, but when I click on it the "Restore" button remains greyed out (however it does allow me to select any of my other Z30 backups).
The error message I get is that "The BlackBerry ID associated with this backup file doesn't match the BlackBerry ID on this device". However when I try to change the BlackBerry ID on the Z30 to match the one on the Q5, it won't allow me, it says: "This username is already in use. Enter a different username".
So any suggestions? Do I need to perform a full wipe of the Z30 before I can restore the Q5 backup file to it? From what I've read in other threads and on the BB website, I thought that this would be a reasonably straightforward procedure.
Any help you can provide is appreciated. Cheers.