10-29-13 08:38 PM
52 123
tools
  1. chiphazard's Avatar
    My theory is that BBM Channels still doesn't have a UI element for that 'preview' switch (within the BBM contact profile), and that all contacts have it off by default upon the 10.2 upgrade.. or at least you can't toggle them off and back on as per OP. I have noticed that new contacts (or if you delete and re-invite old ones) will have the preview enabled by default and so they work even if you have BBM Channels. One possible solution is to sideload back to BBM, get all your old contacts working by toggling their switch (sounds kinda naughty), then maybe getting channels again. I haven't tried it... but, I think I will.
    My toasts work with and without channels. With beta installed, you are right, no option within BBM.

    BlackBerry since 2006. Z10 Rogers 10.2. Halifax, NS.
    10-24-13 07:17 PM
  2. AnimalPak200's Avatar
    My theory is that BBM Channels still doesn't have a UI element for that 'preview' switch (within the BBM contact profile), and that all contacts have it off by default upon the 10.2 upgrade.. or at least you can't toggle them off and back on as per OP. I have noticed that new contacts (or if you delete and re-invite old ones) will have the preview enabled by default and so they work even if you have BBM Channels. One possible solution is to sideload back to BBM, get all your old contacts working by toggling their switch (sounds kinda naughty), then maybe getting channels again. I haven't tried it... but, I think I will.
    Alright! I tried it and it does indeed work!

    So, if you had Channels BBM installed during the upgrade to 10.2 and the actionable notifications are not working despite every possible setting, then just do the following:

    Step 1) Download normal BBM sys.bbm-10.2.0.53.bar
    Step 2) Sideload it onto your BB10 device (I just drag and dropped it in using Sachesi)
    Step 3) Open BBM on device, let it set up (Note that you will lose your conversations!)
    Step 4) Follow the OP's "Step 3" to toggle each BBM contact's preview setting 'off' and then back 'on'
    Step 5) Re-install Channels from Beta Zone if you want it back. All the preview settings for existing contacts will stay as you left them ('on'), and any new contacts will default to 'on'.

    Good luck!
    ryeguyyyc likes this.
    10-24-13 07:49 PM
  3. ryeguyyyc's Avatar
    Alright! I tried it and it does indeed work!

    So, if you had Channels BBM installed during the upgrade to 10.2 and the actionable notifications are not working despite every possible setting, then just do the following:

    Step 1) Download normal BBM sys.bbm-10.2.0.53.bar
    Step 2) Sideload it onto your BB10 device (I just drag and dropped it in using Sachesi)
    Step 3) Open BBM on device, let it set up (Note that you will lose your conversations!)
    Step 4) Follow the OP's "Step 3" to toggle each BBM contact's preview setting 'off' and then back 'on'
    Step 5) Re-install Channels from Beta Zone if you want it back. All the preview settings for existing contacts will stay as you left them ('on'), and any new contacts will default to 'on'.

    Good luck!

    I have to give props where props are due. That was some nifty detective skills you used there figuring out how to fix BBM notifications for people with BBM channels that couldn't get it to work. Reminds me of grade school science class: state a hypothesis, test, document, and finally conclude. :-)
    AnimalPak200 likes this.
    10-24-13 08:39 PM
  4. rexxenex's Avatar
    I deleted some contacts and re-added them and BOOM toast notifications show up!

    Posted via CB10
    10-24-13 08:46 PM
  5. anon(1439975)'s Avatar
    Seems to be working for me now and I've got channels.
    One question though : one feature was you could reply in BBM without going into BBM. How do you do that with a z10?
    If I touch the preview message it opens the BBM app.
    I can't just respond to the preview because the keyboard isn't showing on the z10
    10-24-13 09:46 PM
  6. AnimalPak200's Avatar
    I deleted some contacts and re-added them and BOOM toast notifications show up!

    Posted via CB10
    They show up, but only for those contacts (or brand new ones)... right?

    Posted via CB10
    rexxenex likes this.
    10-24-13 09:49 PM
  7. AnimalPak200's Avatar
    Seems to be working for me now and I've got channels.
    One question though : one feature was you could reply in BBM without going into BBM. How do you do that with a z10?
    If I touch the preview message it opens the BBM app.
    I can't just respond to the preview because the keyboard isn't showing on the z10
    Yeah, those are the actionable notifications.. for sms, bbm, and whatsapp, etc. (not for email) you should see a little arrow towards the right of the notification... you have to touch the arrow and it will bring up a text box and the keyboard.

    Posted via CB10
    10-24-13 09:52 PM
  8. rexxenex's Avatar
    They show up, but only for those contacts (or brand new ones)... right?

    Posted via CB10
    Yup only ppl I've re-added show up in toast now from bbm. Everything else was working fine


    Posted via CB10
    10-24-13 10:00 PM
  9. anon(1439975)'s Avatar
    Thanks for that tip. Seems to work except that it wouldn't send my message when I hit return. Argh
    10-24-13 10:32 PM
  10. europolska00's Avatar
    OP Thank you for the detailed post. Very helpful. I unfortunately have Channels Beta and I think this is causing my toggle BBM Toasts for each contact to be missing from details. But another friend of mine has Channels and doesn't have the toast issue. Is Channels easy to remove with Link? I want it gone.

    Posted via CB10
    10-24-13 10:35 PM
  11. AnimalPak200's Avatar
    OP Thank you for the detailed post. Very helpful. I unfortunately have Channels Beta and I think this is causing my toggle BBM Toasts for each contact to be missing from details. But another friend of mine has Channels and doesn't have the toast issue. Is Channels easy to remove with Link? I want it gone.

    Posted via CB10
    Yes there is! Read my post a few posts above.

    Posted via CB10
    10-24-13 10:39 PM
  12. chiphazard's Avatar
    OP Thank you for the detailed post. Very helpful. I unfortunately have Channels Beta and I think this is causing my toggle BBM Toasts for each contact to be missing from details. But another friend of mine has Channels and doesn't have the toast issue. Is Channels easy to remove with Link? I want it gone.

    Posted via CB10
    You need to sideload BBM 10.2.0.56

    BlackBerry since 2006. Z10 Rogers 10.2. Halifax, NS.
    10-24-13 10:39 PM
  13. europolska00's Avatar
    You need to sideload BBM 10.2.0.56

    BlackBerry since 2006. Z10 Rogers 10.2. Halifax, NS.
    I will try that tomorrow! Hope it works! Thank you so much. Will it bring back dark theme as well?

    Posted via CB10
    10-24-13 11:16 PM
  14. chiphazard's Avatar
    What is that? And how do I do that?

    Posted via CB10
    Search on here

    BlackBerry since 2006. Z10 Rogers 10.2. Halifax, NS.
    10-24-13 11:18 PM
  15. deanclean's Avatar
    For me bbm toast was not working. I figured out that when a contact changed their "status" on bbm, toast worked. Its a little tedious, but if you ask a contact to change their status, you will get the toast notifications. I saw many suggestions of turning on individual contract preview notifications, but after update I didn't have that option. What I described worked for me. Maybe this helps.

    Posted via CB10
    10-24-13 11:25 PM
  16. jic999's Avatar
    Press and hold
    But my BBM Toast notification does not work today

    Posted via CB10
    10-25-13 09:05 AM
  17. olivopuccino's Avatar
    The following instructions are for users who did not have BBM Channels installed on their phones prior to the 10.2 update.

    For users who had BBM Channels installed before updating, parts 1 and 2 of my post will pertain to you, but in part 3 the UI and options in Channels is slightly different as mentioned by users throughout this post. Please refer to post #27 (solution courtesy of AnimalPak200) in this thread to solve your problem if you have BBM Channels installed previously.


    A buddy and I both upgraded last night and originally could not get BBM toasts to work. Then after combing through CB, and some good old trial and error, we figured it out.

    Here are all the 3 things you should check.
    1. Hub Notifications (This is the setting to turn Toasts on/off system wide)
    - Go to "Settings" menu - then "Notifications" - then scroll down to "Visual" section and toggle "Instant Previews" to ON.
    (The same menu can be accessed by going to Hub, click right 3 dots to access "Settings" - then "Display and Actions" - then scroll down and select "Instant Preview Settings")

    Attachment 213830


    2. Application Notifications (This is the setting to turn Toasts on/off for a specific application. In this case, BBM)
    - While in the same menu I mentioned in 1, scroll a little further down to the "Applications" section (see the pic above) where you see phone, email, BBM, etc. Click on BBM and ensure that the "Instant Preview" option is also toggled to ON here (I would suggest switching off and then back to on again while you are already here).

    Attachment 213832


    3. BBM App (This is the setting to turn Toasts on/off for specific contacts)
    - Finally, exit out of the above menu and go to the BBM app (Not the Hub BBM, but the BBM app). For those going to the app for the first time, you will probably see a message from BB regarding previews with a button titled "Manage Contacts". Here is where things will differ depending on how you responded to this message.
    - My buddy closed the message without hitting the "Manage Contacts" button, exited out of the BBM app, and his toasts started working.
    - I had clicked on "Manage Contacts" and selected all the contacts I wanted previews from, exited out of the app, but still nothing.
    - I had to open up the BBM app again - select "Contacts" at the bottom - then long press one of my BBM contacts - and selected "View BBM Profile" (1st option that appears on the right bar). While in the BBM contact screen, there should be 3 tabs at the top with the leftmost tab being "Details". Select this and you should see a "Chat Previews" on/off toggle for that contact (see pic below). I went through each one of my contacts and toggled this switch off and on (Tedious, I know, but I'm assuming this was designed so you can individually choose who to get toasts from instead of everyone). Then exited out of the app and things worked. Once this had been set, long pressing a contact now should give you a new menu option on the right bar which is "Hide Chat Previews" (see pic below) instead of having to do the part I mentioned above.

    Attachment 213836

    Attachment 213837

    To summarize, part 1 turns toasts on/off system wide, part 2 turns toasts on/off for specific applications, and part 3 turns toasts on/off for specific contacts. Therefore:
    - If part 1 is on, but 2 and 3 aren't, toasts will appear for other apps, but not BBM.
    - If part 1 and 2 is on, but 3 isn't for all contacts, only the contacts with toasts set to on will appear.

    When it is outlined like this, you can easily see why there are so many areas to adjust. It is to allow everybody to customize them how they want. However, it can be confusing if you don't think of it like this.

    I would suggest checking all 3 of these areas to ensure that the toggles are all set to on. Even if they are in the ON position, switch it off and on again just to be sure.

    Some combination of the above should hopefully solve the problem. If not, then good luck because that is all I got.

    Hope this helps.
    Worked for me. Thanks a lot.

    Posted via CB10
    ryeguyyyc likes this.
    10-25-13 09:11 AM
  18. jic999's Avatar
    My BBM option on / off toggle is whited out do i cannot change it.

    Funny BBM toasts worked yesterday

    Posted via CB10
    10-25-13 10:03 AM
  19. bobo616's Avatar
    Mine works since I unlinked and relinked my bbm contacts, other fixes didn't work.
    10-25-13 02:43 PM
  20. BB30000's Avatar
    How do you do that?


    Posted via BlackBerry Z10
    10-25-13 06:57 PM
  21. dad2bandm's Avatar
    I see no "icon that turns toast notification on for that contact" in the menu that appears at the right when I long press a contact within BBM Contacts. Could this be due to the fact that I have the BBM Channels (beta) installed?
    It's not an icon...you're doing it wrong.
    The icon is the view profile option from the menu that appears at the right.

    Once you view the profile, then make sure you're looking at the Details tab. The on/off options are there.

    Posted via CB10
    10-25-13 07:06 PM
  22. BB30000's Avatar
    I unlinked one of my bbm contacts, but not sure how to re link it?

    Posted via BlackBerry Z10
    10-25-13 07:09 PM
  23. BB30000's Avatar
    Okay, didn't see the bbm contact on the bottom of all the contacts list, got it relinked, hopefully this will bring up the bbm toast notifications


    Posted via BlackBerry Z10
    10-25-13 07:21 PM
  24. rexxenex's Avatar
    My toast notifications seem to be working for everyone now with out changing or delete/re-add to bbm. Weird! But cool!

    Posted via CB10
    10-27-13 07:01 PM
  25. jic999's Avatar
    Love toast love toast !
    BBM Toast is awesome
    My bbm contact list up to 55, I had 10 for a year and a half

    Posted via CB10
    10-27-13 08:28 PM
52 123

Similar Threads

  1. BBM iPhone send video?
    By hauger in forum General BBM Chat
    Replies: 9
    Last Post: 11-03-13, 04:59 AM
  2. BBM Friends doubled: How about you?
    By Siya10 in forum General BBM Chat
    Replies: 88
    Last Post: 10-30-13, 11:28 PM
  3. 10.2 - BBM and SMS Issues
    By alhassan90 in forum BlackBerry Z10
    Replies: 8
    Last Post: 10-30-13, 01:05 PM
LINK TO POST COPIED TO CLIPBOARD