1. johnnyuk's Avatar
    I have 3 new Z10s to setup for work today in the UK but during the initial setup all I get during the mandatory unskippable Software Update is a time out error of "Unable to connect to the update server."

    My own Z10 gives a similar error if I try to do a Software Update from Settings, "The update server is temporarily unavailable. Please try again later."

    This is happening on all the devices over the EE mobile network and various WiFi connections.

    Thanks the BlackBerry's lack of foresight with the unskippable Software Update during setup I can't get these new Z10s setup and activated for their users.

    Anybody else seeing Software Update fail to connect to the server?

    Posted via CB10
    10-17-13 07:23 AM
  2. 19andy91's Avatar
    I have on my q5 just keep tryin it will conect

    Posted via CB10
    10-17-13 07:26 AM
  3. ahergheligitei's Avatar
    for me is the same, but it's only since this morning.for both playbook and z10.
    10-17-13 07:26 AM
  4. absoultely's Avatar
    Yes me too

    In the UK on vodafone for the Z10 but playbook is WiFi only so does not seem to be carrier related
    10-17-13 07:32 AM
  5. Turker Sarikurt's Avatar
    Its the same in Turkey since this morning guys. And I've just installed os 1791 and i can not open my phone because it doesn't start without software update check. I am going crazy!
    10-17-13 08:13 AM
  6. johnnyuk's Avatar
    The lack of the options to skip the Software Update check during setup is idiotic.

    Posted via CB10
    10-17-13 08:21 AM
  7. symbotier's Avatar
    "The update server is temporarily unavailable" here in Sweden (on a wifi connection) also.

    (Edit: Meanwhile Windows 8.1 pro is downloading right now on my Lenovo Tablet 2... So sad as I wish it was BB10 for my Playbook coming down!)
    10-17-13 08:33 AM
  8. whofrank's Avatar
    Same here Vodafone UK unavailable
    10-17-13 08:48 AM
  9. whofrank's Avatar
    Maybe 10.2 will be available when they come back
    10-17-13 08:49 AM
  10. johnnyuk's Avatar
    This needs to start working in the next 6 hours or I am going to murder Thorsten Heinz.

    Posted via CB10
    10-17-13 11:07 AM
  11. Cojaeck's Avatar
    Same here in Germany since early afternoon.
    BlackBerry says they have no problems. It's just us....aaaaaaargh

    Posted via CB10
    10-17-13 11:09 AM
  12. JamieWilson01's Avatar
    Same thing happened before the 10.1 update.

    Via CB10 from Scotland while pretty stoned using Z10STL100-2/10.2.0.1791
    10-17-13 11:47 AM
  13. knighty2112's Avatar
    Hit and miss on O2 here in the UK. Normally takes a few tries before it will connect correctly.

    Posted via CB10
    10-17-13 11:48 AM
  14. jegitoe's Avatar
    Mines working just fine Vodafone UK

    Posted via CB10
    10-17-13 11:52 AM
  15. johnnyuk's Avatar
    Thorsten Heinz must only act upon receiving death threats as it's now working again in the UK.

    Thanks for wasting my day at work Blackberry.

    Posted via CB10
    10-17-13 12:14 PM
  16. babaroga's Avatar
    I have 3 new Z10s to setup for work today in the UK but during the initial setup all I get during the mandatory unskippable Software Update is a time out error of "Unable to connect to the update server."

    My own Z10 gives a similar error if I try to do a Software Update from Settings, "The update server is temporarily unavailable. Please try again later."

    This is happening on all the devices over the EE mobile network and various WiFi connections.

    Thanks the BlackBerry's lack of foresight with the unskippable Software Update during setup I can't get these new Z10s setup and activated for their users.

    Anybody else seeing Software Update fail to connect to the server?

    Posted via CB10

    You're not the only one - this afternoon had the same problem in Croatia
    10-17-13 12:16 PM
  17. PaulPaul49's Avatar
    Heins must go pay the ******* off

    Posted via CB10
    10-17-13 01:24 PM
  18. guygardner73's Avatar
    I have 3 new Z10s to setup for work today in the UK but during the initial setup all I get during the mandatory unskippable Software Update is a time out error of "Unable to connect to the update server."

    My own Z10 gives a similar error if I try to do a Software Update from Settings, "The update server is temporarily unavailable. Please try again later."

    This is happening on all the devices over the EE mobile network and various WiFi connections.

    Thanks the BlackBerry's lack of foresight with the unskippable Software Update during setup I can't get these new Z10s setup and activated for their users.

    Anybody else seeing Software Update fail to connect to the server?

    Posted via CB10
    Don't you just swipe up from the bottom to close it at any point in the process you like?

    Z10STL100-2/10.1.0.4780 O2 UK
    10-17-13 03:58 PM
  19. johnnyuk's Avatar
    Don't you just swipe up from the bottom to close it at any point in the process you like?

    Z10STL100-2/10.1.0.4780 O2 UK
    No. During initial setup you can't swipe up to minimise as there is no where to swipe up to. The Active Frames screen doesn't exist until after setup had been completed.

    Posted via CB10
    10-18-13 02:13 AM
  20. akabbani's Avatar
    Working for me ... Vodafone Spain
    10-18-13 02:22 AM
  21. guygardner73's Avatar
    No. During initial setup you can't swipe up to minimise as there is no where to swipe up to. The Active Frames screen doesn't exist until after setup had been completed.

    Posted via CB10
    Bummer.

    Z10STL100-2/10.1.0.4780 O2 UK
    10-18-13 03:23 AM
  22. anon(3993749)'s Avatar
    I had this problem too. I was just installing the latest leak.

    Posted via CB10
    10-18-13 06:38 AM

Similar Threads

  1. Replies: 5
    Last Post: 10-19-13, 10:01 AM
  2. Checking for updates in mail settings
    By Luvbassbells in forum BlackBerry Bold Series
    Replies: 3
    Last Post: 10-18-13, 03:50 PM
  3. Pleased with the Z30 leather pocket pouch.
    By winston101 in forum BlackBerry Z30
    Replies: 3
    Last Post: 10-17-13, 07:22 AM
  4. Replies: 1
    Last Post: 10-17-13, 07:07 AM
  5. Does the Z10 OtterBox less well-built than the Z30?
    By chrizrun30 in forum General BlackBerry News, Discussion & Rumors
    Replies: 1
    Last Post: 10-17-13, 06:39 AM
LINK TO POST COPIED TO CLIPBOARD