1. babugaru11's Avatar
    Hi All,

    My BB10 is working fine until I updated using some autoloader. It has updated successfully but I'm getting "The sIM card is from an unknown source" error in mobile network section and it is not connecting to network

    I tried to update using other autoloaded which worked before but again Im getting same error.

    I tried to reload using BB desktop software but it is saying 'setup has to be complete' and not doing anything

    Im lost totally now

    Please help
    10-14-16 07:13 AM
  2. Dunt Dunt Dunt's Avatar
    Are you SURE that you used the right autoloader?

    I would redownload the OS - that is specifically for your model number.
    10-14-16 08:39 AM
  3. babugaru11's Avatar
    Are you SURE that you used the right autoloader?

    I would redownload the OS - that is specifically for your model number.
    Yes, same autoloader worked before without this issue
    10-14-16 09:30 AM
  4. Dunt Dunt Dunt's Avatar
    Normally that's an issue that the phone is locked to another carrier or the SIM card is bad. If it all worked befroe, I'd say the software installation is bad... but then if you did remove the SIM card at some point, that might be damaged or not seated.
    10-14-16 09:43 AM
  5. babugaru1's Avatar
    Normally that's an issue that the phone is locked to another carrier or the SIM card is bad. If it all worked befroe, I'd say the software installation is bad... but then if you did remove the SIM card at some point, that might be damaged or not seated.
    I don't think sim is damaged
    Whatever it might be, what can I do to fix this

    Posted via CB10
    10-14-16 12:27 PM
  6. babugaru1's Avatar
    The sIM card is from an unknown source-img_20161014_163030.png

    Posted via CB10
    10-14-16 12:40 PM
  7. Bharpur Dahiya's Avatar
    10-15-16 07:04 AM
  8. babugaru1's Avatar
    Issue got resolved after updating os thru OTA

    Posted via the CrackBerry App for Android
    10-15-16 09:58 AM
  9. Webbeh's Avatar
    So -> wrong OS.

    Posted via CB10
    10-16-16 02:43 AM

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