1. Patrick Dufresne's Avatar
    I bought a new passport and I can't log into my bbid since it says I need to log out of my other one.

    My old phone is broken so I can't log out.

    Thoughts?
    03-31-17 07:51 PM
  2. Lusitano17's Avatar
    I believe that you can login to BB protect and disassociate your original device. Once you login check your "device list" and "manage devices"

    https://protect.blackberry.com
    03-31-17 09:47 PM
  3. shorski's Avatar
    I bought a new passport and I can't log into my bbid since it says I need to log out of my other one.

    My old phone is broken so I can't log out.

    Thoughts?
    When you say broken, is it that the screen is broken but the phone is still working but you just can't see anything to know what you're doing. Or it means the phone is completely dead?

    If it's still working, I would say use an HDMI cord to get to the screen display on a TV screen and go ahead from there to sign out of your bbid.

    Note: Lusitano17 comment above is the best option but you might have to wait for about 24 hours for it to take effect.
    04-01-17 02:41 AM

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