12-24-13 10:35 AM
97 123 ...
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  1. mjh061088's Avatar
    The sensors aren't working again on my Telus z30, running the official software--no leaked software. It seems to be the same problem as a few weeks ago.

    Anyone else experiencing this?

    Posted via CB10
    zackiyulfuad likes this.
    12-18-13 10:04 AM
  2. BB_Junky's Avatar
    Which sensors are you referring to? Mine is on telus with .429 and running great. (Knock on wood) don't want to jinx myself lol


    Sent from my super secret shoe device using Tapatalk HD
    anon(3896606) likes this.
    12-18-13 10:22 AM
  3. mjh061088's Avatar
    I'm on .429 also.

    I don't know which sensors, but when I rotate the phone, the screen doesn't rotate. When I pull it out of the pocket pouch, it doesn't come on automatically, nor does it turn off when I put it back into the pouch. The compass app says that the device doesn't support the necessary sensors.

    It is just like a few weeks ago when this happened all over the world.



    Posted via CB10
    12-18-13 10:34 AM
  4. Douglas Turnquist's Avatar
    same problem on VZW Z30 here in the USA this morning - same a a couple of weeks ago. Rebooting fixes it for a few minutes, but then it comes back.
    12-18-13 11:03 AM
  5. ralfyguy's Avatar
    I have the same on my Z10. The BlackBerry geniuses stroke again!

    Posted via CB10
    12-18-13 11:04 AM
  6. Mark LeGear's Avatar
    I seem to have the same problem. Bell canada

    Posted via my Z30
    12-18-13 11:06 AM
  7. Stomps01's Avatar
    Turn off your location services and reboot.

    Posted via CB10
    12-18-13 11:33 AM
  8. Stomps01's Avatar
    I have the same on my Z10. The BlackBerry geniuses stroke again!

    Posted via CB10
    Stroke again? Need I say more? Lol

    Posted via CB10
    kbz1960 likes this.
    12-18-13 11:34 AM
  9. bobshine's Avatar
    Bell on Z10STL100-3/10.2.0.1803 and didn't have the problem first time around and I don't have it this time too. Is it possible it affects the same people ?

    Posted via CB10
    12-18-13 11:36 AM
  10. Stomps01's Avatar
    It won't affect you if you have location services turned off. I believe when you reboot it sends them the data where you are so the server can send calibration data back to you. If you have location services off it won't send anything(i think). Corrupt data sent to your phone was the culprit the last time.


    Posted via CB10
    12-18-13 11:40 AM
  11. Douglas Turnquist's Avatar
    I'm on with support at Blackberry right now - they say there is no known server issue which is the issue that caused the sensor issue last time. I'm still working with them on repairing the problem on my Z30 - I've been on with them for 70 minutes now.
    12-18-13 11:51 AM
  12. ralfyguy's Avatar
    I call major BULL on that answer, because it happens to countless people the same way again as it did the last time. What else could it be that affects people at the same time? It is not likely that all those phones are going bad simultaneously. What a garbage answer you have been told there.


    Posted via CB10
    kbz1960 likes this.
    12-18-13 12:31 PM
  13. Douglas Turnquist's Avatar
    Seems far too coincidental to me also, but I've asked each of the techs I've been transferred to the same question. It does seem strange if it were the same issue that its only impacting a small group of users this time. 93 minutes and counting now - still on with BB tech.
    12-18-13 12:34 PM
  14. Spawn12's Avatar
    Seems to be happening with me on my z30, first I had it with my z10 and now the z30. If I reboot it's ok but then starts to play up. Running the official os, 429.

    Posted via CB10
    12-18-13 01:08 PM
  15. jelle_57's Avatar
    Seems to do it when gps is used, for example in bb weather app. Restart worked, until I started the app en gps info was required

    Posted via CB10
    12-18-13 01:19 PM
  16. zhulk's Avatar
    I just through mine against the wall and now it works great.....!

    From my Z30
    techvisor likes this.
    12-18-13 01:36 PM
  17. kbz1960's Avatar
    ................
    12-18-13 01:39 PM
  18. anon2100101's Avatar
    Same problems like weeks ago- the sensors doesnt work (no screen rotation, pouche doesnt work, etc....) Z30; STA100-2; OS10.2.0.429; Telekom Germany... Im pizzed!
    12-18-13 01:43 PM
  19. Sith_Apprentice's Avatar
    Moving to BB10 OS forum
    12-18-13 01:47 PM
  20. anon(1439975)'s Avatar
    Same problem here. Rogers 10.2 stock. Z10.

    Didn't know the problem returned until I just saw this thread.



    Posted via CB10
    12-18-13 01:50 PM
  21. Francois1988's Avatar
    So it's not just me. Come on BlackBerry. You have to do better than this. Especially for a company making a comeback. No sensors, cover magnet doesn't help turn screen off and on...

    Posted via CB10
    12-18-13 02:03 PM
  22. Douglas Turnquist's Avatar
    update to previous post - just finished 3 hour call with Verizon, then Blackberry support. Still didn't repair the problem with the sensors - they believe it's a hardware issue on phone, not their servers and suggest I call my carrier back and request a new phone. It seems far to coincidental that we're all having this issue today and it's each of our cell phones issue, but that's the latest.
    12-18-13 02:08 PM
  23. freedive69's Avatar
    Same on my Z10 :-(! With Telenor Sweden.

    Running official OS 10.

    Posted via CB10
    12-18-13 02:08 PM
  24. Francois1988's Avatar
    I call BS on it being a phone issue. If so many are having the exact same issue as last time, maybe it's worth checking in to

    Posted via CB10
    kbz1960 likes this.
    12-18-13 02:10 PM
  25. tacconthommy's Avatar
    Yep, same here... Q10 + o2 Germany. Turned of location services, let's see if it helps this time as well.
    12-18-13 02:10 PM
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