1. rlgwood's Avatar
    Sold a phone and wiped it before shipping. Now this is the email I received. The security anti-theft feature was left on before wiping the device and I can't get into the phone unless I enter the original BBID / password used with the device.

    Please advise... any suggestions on what I should do?

    Posted via CB10
    04-09-16 08:41 AM
  2. tollfeeder's Avatar
    I assume the OS version is 10.3.2? In that case you either have to give the credentials to the buyer or get the phone back and turn off protect feature, wipe and send again. With an older software version flashing an autoloader might work.

    Via Pasta CB10
    04-09-16 08:46 AM
  3. rlgwood's Avatar
    That's what I was thinking. Thanks.

    Posted via CB10
    04-09-16 08:49 AM
  4. Freakster1's Avatar
    Then change your password unless you want somebody else using your BBM... lol

    Posted via the CrackBerry App for Android
    04-09-16 09:58 AM
  5. DetritalGeo's Avatar
    Go to protect.BlackBerry.com and remove device from your list.

    Posted via CB10
    04-09-16 10:45 AM
  6. rlgwood's Avatar
    Thanks everyone. Issue has been taken care of.

    Posted via CB10
    04-09-16 10:52 AM
  7. chaddt's Avatar
    Thanks everyone. Issue has been taken care of.

    Posted via CB10
    So what did you end up doing to fix it?

    Posted via the CrackBerry App for Android
    04-09-16 12:44 PM
  8. Lynn A's Avatar
    Hello, Can you please help guide me to download BlackBerry SQW100-4 autoloader version 10.3.1 as I have forgot my BlackBerry ID password and want to bypass anti theft protection to set up the device
    02-08-17 12:13 PM
  9. conite's Avatar
    Hello, Can you please help guide me to download BlackBerry SQW100-4 autoloader version 10.3.1 as I have forgot my BlackBerry ID password and want to bypass anti theft protection to set up the device
    You can't bypass. It will not let you download an older OS.

    If it was that easy, it wouldn't be any good.
    02-08-17 12:20 PM
  10. Lynn A's Avatar
    Will passport autoloader work on Passport Silver Edition?
    02-08-17 02:36 PM
  11. conite's Avatar
    Will passport autoloader work on Passport Silver Edition?
    Yes.
    02-08-17 02:56 PM

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