Screen going to black to fast?

I don't know if i set something wrong when I was setting up my Q10 but, my screen goes to black almost immediately. I go to call a company and you get those,"our procedures have change, click 1 for this, 2 for that" I set the phone to keypad and by the time they are finished saying what number I should push the screen is black and I have to tap the screen to make it come to life. sometimes accidently hitting a number that I really didn't want to hit. Any suggestions?

Screen timeout option?


Attachment 247586

Its when you bring it close to your ear, it senses that you may press an on-screen button with your face, thats why the screen turns off so quickly. In my experience when I pull the phone away from my face the screen comes back on automatically. All I can suggest is using speakerphone for calls like that (though not sure of your surroundings at the time of call).

Posted via CB10

Thanks I will try this, funny my old Torch was notorious for cheek bone bumps. I will have to test how close to ear before screen goes black and if I can still hear .