[curvezzz]

After I loaded this os and try to validate my school email it goes to this screen. I can enter my info and it takes me to a different looking inbox than I had before. When I back out and try to go back in I have to reverify again. I don't get the standard edit screen so I can delete it etc just the above screen. When I hit previous it boots me back out. Any suggestions??

AT&T Z10STL100-3/10.2.0.1791

[GSM-S]

I have no idea. By the way, why does it say gmail at the top?

Anyway, try to add your email with advanced settings.

Posted via CB10 on my Z10.

[curvezzz]

The school email uses Gmail and I can't get to advanced settings I just tried to add it again as a new account and it just took me back to the above screen.

AT&T Z10STL100-3/10.2.0.1791

[teamryan15]

Exact same thing is happening to me.

[qwerty4ever]

Can you access your school email on your computer using a web browser and a regular email client?

Posted via CB10 from the BlackBerry Z10

[curvezzz]

Can you access your school email on your computer using a web browser and a regular email client?

Posted via CB10 from the BlackBerry Z10

Yes, I can even log in on my phone. But the inbox is different and it wont keep me logged in.

AT&T Z10STL100-3/10.2.0.1791

[ZeroBarrier]

Do not add it as email, regardless if your school email uses email.

Press the button at the bottom center of this screen to go into advanced and add as IMAP.




Posted via CB10

[curvezzz]

Do not add it as email, regardless if your school email uses email.

Press the button at the bottom center of this screen to go into advanced and add as IMAP.




Posted via CB10

How do I get the rest of the information it requires besides the log in and password?

AT&T Z10STL100-3/10.2.0.1791

[ZeroBarrier]

Ask your school's IT department?

Posted via CB10

[teamryan15]

Yeah it asks for the server. I hate my schools IT department.

Posted via CB10

[nah.uhh]

If it's the default Google info, don't use "imap", try to select Gmail from the advanced screen

[curvezzz]

Didn't work, this is my inbox once signed in only option is previous.


This is my old 10.1 inbox



AT&T Z10STL100-3/10.2.0.1791

[curvezzz]

This stupid screen is overriding my original edit screen, so annoying!!

AT&T Z10STL100-3/10.2.0.1791

[John Vieira]

OK. So my issue isn't exactly the same, but I had to also set up my school email on my phone.

It uses an exchange server, not a log in page, but it should work.

You need to try to add the account, it will fail, and then ask you for advance settings. Go into that.

Now, you need some information.

In my personal experience, my log in and email are different. My log in is my student number, and my email is an email address.

Make sure you have the right info for login and email. They may not be the same.

Then of course you have your password.

But more importantly, you have the domain name.

I was able to gather the information on how to do this from the tutorials online for the other operating systems. But bb10 is a different beast. It's a bit harder to set up , but works perfectly after.

I will show you an example of what it's supposed to look like:






As you can see, you need the domain name, and the server address.

That info should be provided to you on the student website. You can also Google the info.

Best of Luck!

Posted from the Shield Helicarrier - via Z30

[GSM-S]

Try to input the following exchange addresses from this page.

http://apps4.astate.edu/kb/index.php...ry&EntryID=344

Posted via CB10 on my Z10.

[curvezzz]

Try to input the following exchange addresses from this page.

Directions for setting up Apple Mail for Exchange 2007 - Arkansas State University :: Knowledgebase

Posted via CB10 on my Z10.

Thanks for the info but when I enter it it says the account is already added. I have no way to delete the account

[GSM-S]

Thanks for the info but when I enter it it says the account is already added. I have no way to delete the account

Check settings, accounts, click on the account, and delete the account. The delete button is at the bottom.

If you already did, try a restart.

If it still won't add the account, and if there is no other account interfering, then the very last option that I know left is to do a full backup with BlackBerry Link. Restore everything except for settings.




Posted via CB10 on my Z10.

[nah.uhh]

Restore everything except for settings.

Posted via CB10 on my Z10.

That annoyed me.. that I couldn't delete accounts until I verified them. I'm pretty sure 10.2.1 let's you delete unverified accounts. But ya, I'd recommend loading 10.2.0.1806 without settings.

You might already be using, but sideload the leaked password keeper first if you need to backup/restore your passwords.

[curvezzz]

Check settings, accounts, click on the account, and delete the account. The delete button is at the bottom.

If you already did, try a restart.

If it still won't add the account, and if there is no other account interfering, then the very last option that I know left is to do a full backup with BlackBerry Link. Restore everything except for settings.




Posted via CB10 on my Z10.

If u check my last screen shot it shows a screen covering the original edit screen where the delete button is. I can slide the screen to the side but it won't stay, it overrides the screen. I was trying to avoid a wipe. Thanks for your help.

AT&T Z10STL100-3/10.2.0.1791

[guygardner73]

Have you got accessing your account from the hub? Hub, 3dots, settings, email accounts, select the account and then hit edit?

Posted via CB10

[curvezzz]

Have you got accessing your account from the hub? Hub, 3dots, settings, email accounts, select the account and then hit edit?

Posted via CB10

That takes me to the above screen!

AT&T Z10STL100-3/10.2.0.1791

[GSM-S]

If u check my last screen shot it shows a screen covering the original edit screen where the delete button is. I can slide the screen to the side but it won't stay, it overrides the screen. I was trying to avoid a wipe. Thanks for your help.

AT&T Z10STL100-3/10.2.0.1791

So the last option that I know of is unfortunately to backup and wipe the device.

This would not have necessary if Google didn't demand to redirect to their page. >.>

Posted via CB10 on my Z10.

[teamryan15]

I got mine working after setting it up through IMAP

Posted via CB10

[curvezzz]

I got mine working after setting it up through IMAP

Posted via CB10

I tried that and only got the pop that the account was already added.

AT&T Z10STL100-3/10.2.0.1791

[guygardner73]

Ok, put it in airplane mode and then go to accounts and try to delete the account. I'm only suggesting this because the screen you get that pops up on top of your accounts screen might not be stored in the cache.

Posted via CB10