1. portal's Avatar
    I am able to use the Remote File Access when I am in the house and connected to the same Wifi, but when I am out and about, the connected PC?s appear as offline in the File Manager. I have turned on the option that enables the RFA to work over mobile networks. Any ideas what might be blocking the services to be accessed from outside?

    Posted via CB10
    11-13-13 01:34 AM
  2. wxmancanada's Avatar
    I assume you have a router and/or firewall getting in the way.

    Make sure your firewall has an exception for Link....
    Control Panel -> Windows Firewall -> Allow a program or feature through Windows Firewall -> Make sure all "BlackBerry" items are checked off for "Private" and "Public" networks.

    You'll also want to make sure your router isn't blocking ports 53616 and 53699.

    Let us know if this helps!
    11-14-13 11:21 PM

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