1. ImaginePl's Avatar
    Hey. My friend is selling his Z10. How to remove BlackBerry ID from Z10?
    07-16-20 12:03 PM
  2. brookie229's Avatar
    Hey. My friend is selling his Z10. How to remove BlackBerry ID from Z10?
    Have him/her go to: https://blackberryid.blackberry.com/...&locale=ZW4%3D to sign in and remove BlackBerry Protect (Use a PC to do this) and also on the Z10 go to Settings/BlackBerry Protect/toggle to off.
    07-16-20 12:15 PM
  3. ImaginePl's Avatar
    Have him/her go to: https://blackberryid.blackberry.com/...&locale=ZW4%3D to sign in and remove BlackBerry Protect (Use a PC to do this) and also on the Z10 go to Settings/BlackBerry Protect/toggle to off.
    Thanks
    07-16-20 12:18 PM
  4. brookie229's Avatar
    Thanks

    See post #6 and #10
    Last edited by brookie229; 07-16-20 at 12:58 PM.
    07-16-20 12:22 PM
  5. joeldf's Avatar
    @conite can confirm, but I think you need to remove it from the website first, then turn it off on the phone.

    Then, after a wipe or OS reload, it should ask you to create a BBID.
    07-16-20 12:22 PM
  6. conite's Avatar
    Should note that its sometimes difficult to see the area where you delete the account. When you log in go to "options" at the top of the web page to delete account.
    Don't delete the account!!! The device has to be removed from Protect.
    07-16-20 12:30 PM
  7. conite's Avatar
    @conite can confirm, but I think you need to remove it from the website first, then turn it off on the phone.

    Then, after a wipe or OS reload, it should ask you to create a BBID.
    It's a mixed bag of seemingly random results.

    Technically, if removed online, it should translate to the device after a reboot. But.....
    ppeters914 likes this.
    07-16-20 12:30 PM
  8. brookie229's Avatar
    Don't delete the account!!! The device has to be removed from Protect.
    Wrong choice of words - but I meant Protect - that's why I guided them to "options" where you can remove Protect.

    See next POST for CORRECT INSTRUCTIONS!
    07-16-20 12:47 PM
  9. brookie229's Avatar
    Don't delete the account!!! The device has to be removed from Protect.
    oohh yes - remove device is different from deleting protect account!! Yikes.
    07-16-20 12:50 PM
  10. brookie229's Avatar
    Thanks
    So hopefully you did not follow my previous instruction : Do this:

    1. sign into BBID via the link I gave above using a PC.
    2. Click on "Manage Devices"
    3. Click on Remove
    4. Then in Z10 go Settings/Blackberry Protect/ tap off
    07-16-20 12:54 PM

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