09-29-20 09:03 AM
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  1. berryoz's Avatar
    berryoz
    Blackberry Link can't find the phone so I accidentally clicked: "if link doesn't work, reset general settings or something like that". ( reloaded software)

    Unfortunately I realized after that I FORMATTED ALL the device (q10).
    I searched the forum and read that with Recuva you can recover something, is it true? I haven't SD card.
    Do you have any advice?

    I am sad and angry for having done a stupid thing (there were then 50 photos, but it bothers me to lose them).
    09-03-20 03:11 PM
  2. conite's Avatar
    conite
    Ambassador
    Originally Posted by berryoz
    Blackberry Link can't find the phone so I accidentally clicked: "if link doesn't work, reset general settings or something like that". ( reloaded software)

    Unfortunately I realized after that I FORMATTED ALL the device (q10).
    I searched the forum and read that with Recuva you can recover something, is it true? I haven't SD card.
    Do you have any advice?

    I am sad and angry for having done a stupid thing (there were then 50 photos, but it bothers me to lose them).
    Sorry, but it's all gone.
    09-03-20 03:35 PM
  3. berryoz's Avatar
    berryoz
    Originally Posted by conite
    Sorry, but it's all gone.
    so I can't recover anything from internal storage? only from (an eventually) sd card?
    09-03-20 03:37 PM
  4. conite's Avatar
    conite
    Ambassador
    Originally Posted by berryoz
    so I can't recover anything from internal storage? only from (an eventually) sd card?
    Correct.
    09-03-20 03:40 PM
  5. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    Originally Posted by berryoz
    so I can't recover anything from internal storage? only from (an eventually) sd card?
    I'd keep checking... I've seen some that "claimed" to have done it. But I don't think they ever offered details.

    I really doubt it's possible as connected to a PC you don't have root access to the drive, just what the OS give you. And I taught BB10 had enabled encryption... If you SD Card had encryption one, that data is gone as well - as the key was created from the old setup.
    09-03-20 03:41 PM
  6. conite's Avatar
    conite
    Ambassador
    Originally Posted by Dunt Dunt Dunt
    I'd keep checking... I've seen some that "claimed" to have done it. But I don't think they ever offered details.
    Impossible.
    09-03-20 03:42 PM
  7. berryoz's Avatar
    berryoz
    Originally Posted by conite
    Impossible.
    Thank you for this reply, for curiosity: why from SD card yes and from internal memory not?
    09-03-20 04:32 PM
  8. conite's Avatar
    conite
    Ambassador
    Originally Posted by berryoz
    Thank you for this reply, for curiosity: why from SD card yes and from internal memory not?
    Because an OS reload does not affect the SD card. UNLESS you encrypted it, in which case it would be unreadable and unrecoverable after a device reload or wipe.
    09-03-20 04:42 PM
  9. berryoz's Avatar
    berryoz
    Originally Posted by conite
    Because an OS reload does not affect the SD card. UNLESS you encrypted it, in which case it would be unreadable and unrecoverable after a device reload or wipe.
    sorry if I ask you again for safety: so I put a stone on it? No chance to recover anything, anything, anything?
    09-03-20 04:46 PM
  10. conite's Avatar
    conite
    Ambassador
    Originally Posted by berryoz
    sorry if I ask you again for safety: so I put a stone on it? No chance to recover anything?
    Absolutely zero. Assuming of course that you provided us with the correct information.
    09-03-20 04:48 PM
  11. berryoz's Avatar
    berryoz
    Originally Posted by conite
    Absolutely zero. Assuming of course that you provided us with the correct information.
    Yeah, unfortunately I have "reloaded BB OS software" who erase all data.
    Thank you for this info man!
    09-03-20 05:22 PM
  12. yuanyasmine's Avatar
    yuanyasmine
    Is the data important to you? If so, why not try a third-party data recovery software?
    09-29-20 12:51 AM
  13. conite's Avatar
    conite
    Ambassador
    Originally Posted by yuanyasmine
    Is the data important to you? If so, why not try a third-party data recovery software?
    There is no software that can do this.
    09-29-20 09:03 AM
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