1. gaytheist's Avatar
    Hey there,

    Last week, I installed Facebook Messenger by Cello Apps directly from BlackBerry World. At the time of the expiration of the app`s trial, I had two unread notifications. For the last week, I've been trying and trying to get these two notifications to go away. (http://i.imgur.com/qscSUnK.png) I've tried uninstalling and reinstalling to no avail. The Facebook Messenger tab in the hub has disappeared (even when I reinstall the app), and these two unread messages don't show up in the general hub tab; the only time I see the two 'ghost' notifications is on my lockscreen and when I swipe up from the bottom of the screen for the hub preview (such as in the linked image).

    I can't find any contact info for Cello Apps, otherwise I'd approach them directly. I'd really like to avoid basically paying 4$ for the privilege of fully uninstalling an app I wish I hadn't installed in the first place, but I'm worried that short of this, I won't be able to ever get rid of these ghosts.

    Any help would be, of course, super appreciated. Thanks in advance.
    06-17-15 03:02 AM
  2. John Vieira's Avatar
    Wipe device.

    Work Wide and Prosper
    06-17-15 03:53 AM
  3. jd smithers's Avatar
    hi,

    did you already try to uninstall the app and performing a hard/cold reset afterwards? Had once such issue (not this app) and made a double reset (resetting the second time after the "BlackBerry" logo and at startup of the circle). After that the notification was gone.

    regards
    gaytheist likes this.
    06-17-15 04:13 AM
  4. gaytheist's Avatar
    Wipe device.
    That's the device equivalent of burning down the house to kill the spider.
    illlya and JAS0NB0URNE like this.
    07-14-15 09:15 PM
  5. DarkJoker33's Avatar
    Did you try the pinch for unread messages motion?
    07-14-15 10:01 PM
  6. BruceFlea478's Avatar
    Holding both volume buttons to do a hard reset has done wonders for ghost notifications for me, specifically voice mails. Maybe it will help you as well.

    Posted via CB10
    07-15-15 03:25 AM
  7. der_mit's Avatar
    Just use
    Accounts cleaner
    In BlackBerry World.

    Posted via CB10
    07-15-15 06:14 AM

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