1. Mark Mulholland's Avatar
    I tried to update my Z10 to by going into Settings/Software Updates and then tapped update. After going through the process the update doesn't seem to have worked and now my phone doesn't work for ingoing or outgoing calls. When I look in Settings/About it stills says I have I tried updating it again and got the same result.

    Before I tried to update I backed up my phone using Blackberry Link.

    I have two questions:

    1. how do I get my phone to work?
    2. how do I successfully update to

    Thanks, for any help.
    08-06-13 03:44 PM
  2. pkcable's Avatar
    Try using BB Link to update
    Mark Mulholland likes this.
    08-07-13 12:41 AM
  3. Mark Mulholland's Avatar
    I looked for that option on BlackBerry Link but couldn't see how to do it.

    Posted via CB10
    08-07-13 07:21 AM
  4. scott0121's Avatar
    Reload device mate.

    Posted via CB10
    Mark Mulholland likes this.
    08-07-13 07:44 AM
  5. Mark Mulholland's Avatar
    Using Blackberry Link in "Settings" (blue gear) I clicked "Reload" under "Reload Device Software". I was then advised of the update. I clicked "Get Update". I got 21% through the update and then a message " an error has occururred while downloading software for your device. Please verify your internet connection or try again later, if the problem persists." There is no current problem with my internet connection, so I clicked "retry" and I get the same message.

    I can't get past this point. Any help appreciated.


    Last edited by Mark Mulholland; 08-07-13 at 03:35 PM.
    08-07-13 12:49 PM
  6. Cap_172R's Avatar
    Link does act up at times... You can try an autoloader instead or try the harder method of reloading the OS (It's the second procedure outlined here How to reload the OS on a BlackBerry Z10 or BlackBerry Q10 | CrackBerry.com)

    If you do decide to go the autoloader route, you can go for (Works great) or get the latest!
    pkcable and Mark Mulholland like this.
    08-07-13 09:42 PM
  7. drazfoo's Avatar
    This happened to me all day today but i plugged the phone in so it was mains charged and just let the software update.
    I did it 3 times mind and now it works fine.
    So, for clarity.
    I plugged the phone into a mains charger, pressed update. Once updated i reset the phone by pressing the reset button at the time of being notified and then let it reboot. Always had it plugged in on the last time of doing so.

    hope this helps but its what i did,

    08-08-13 11:48 AM
  8. Moustafa M's Avatar
    Hi Mark,

    I'm having the same issue with my Z10 after trying to update the software to

    Were you able to resolve it?

    Please let me know!


    10-08-13 02:36 PM

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