07-27-17 08:58 AM
38 12
tools
  1. scaldana's Avatar
    Hi Guys!

    I think I am killed my Z10, but I wan to give a shot and ask you.
    Here is the deal, I am in Brazil, my carrier does not update OS anymore and my phone was very outdated. So I decided to update using an autoloader 10.3.2.658 for my stl 100-2 and worked fine.
    When I tried to run BBM first time, it asked me for de BBID and I just could not remeber my original password, so I clicked on "forgot password", answered the security question and received an email to reset/erase my account. Well I did that, recreated the bbid using same email and confirmed the confirmation email.
    So, i tried again to activate my BBID in my phone and when i clicked ok on the screen it just gave me a message "unknow error" and I just could not use anything related to BBID.
    The problem is, after that, I used security wipe and after the wipe, on the setup screen I was asked about the BBID. I put my original email and password and click 'ok' ...nothing happens... so, to test, i changed to a random password and it says "1/10 attemp'', same happens if i change to a random email address.
    so! It is reconizing the correct password and email, but it just can't go next screen.
    Any ideas?!
    thanks!!
    07-03-15 10:34 AM
  2. rbtg's Avatar
    with z10 connect the pc open link and click reload hopefully you still can get 10.2 and enter your new id then run the autoloder again
    07-03-15 10:55 AM
  3. scaldana's Avatar
    Ok, but when i open Link it says that the phone setup was not complete and I should finish setup and reconect
    07-03-15 11:04 AM
  4. rbtg's Avatar
    Ok, but when i open Link it says that the phone setup was not complete and I should finish setup and reconect
    unistall bb10 software restart pc connect bb and install it again
    07-03-15 11:06 AM
  5. rbtg's Avatar
    07-03-15 11:20 AM
  6. scaldana's Avatar
    downloading!

    I was uninstaling bb10 software to restart pc. Before that I was able to try to use reload mode thru 'preferences' menu, but in the middle of reloading error A:0x000000A2 shown. so, now i am downloading your sugestion.
    07-03-15 11:33 AM
  7. rbtg's Avatar
    i believe z10 z30 q10 can go back to 10.2 via link
    if you still get an error when reloading use the autoloader with your new id
    it should work first time if you're coming from 10.2 if you had set up before with 10.3 you might have a brick
    07-03-15 11:50 AM
  8. Thorsten Heinsight's Avatar
    If 10.3.2.500+ fully installed successfully, you cannot return to 10.2.
    07-03-15 11:56 AM
  9. scaldana's Avatar
    yes, it was the first 10.3 version i instaled.
    The funny thing is that when i ran it first time after installed, it worked normal. I backup my contacts and etc. I just had that BBM problem and decided to wipe to be able to use BBM and BBID again. and the problem shown...
    07-03-15 12:15 PM
  10. rbtg's Avatar
    if you didn't log in with old bbid you should be fine
    07-03-15 12:20 PM
  11. scaldana's Avatar
    no, i didn't. that was the problem. I put my email and password, clicked 'next' and nothing happen, very strange. like now in the setup screen.
    07-03-15 12:28 PM
  12. rbtg's Avatar
    07-03-15 12:37 PM
  13. scaldana's Avatar
    well... nothing worked. i tried the Link solution and I had the 0x000000A2 problem. I tried the autoloader solution and after loading, i ended in at the same problem at the bbid screen. i just can't pass thru this screen with my nnid.
    i tried my bbid at the blackberryid.blackberry.com and worked fine.
    07-03-15 01:06 PM
  14. rbtg's Avatar
    you have to use your old id and squish your brain for the password then you can use your new id but the old one i guess you will be asked every time you install a new autoloader
    on the other hand i used a different id on one of my phones when i first install 10.3.2 and that's the id that i'm been asked every time i wipe the phone
    it really doesn;t make any sense
    07-03-15 01:15 PM
  15. rbtg's Avatar
    wipe your phone first then use autoloader
    07-03-15 01:16 PM
  16. scaldana's Avatar
    hmm.. my old id is the same. as i said, when i clicked on 'forgot password' i received an email to delet/reset my ID. I recreated using the same email.
    probably thats the problem with this f*** blackberry protect that is not recognizing the original account. i know that is for a good cause, but i am the original owner and was just tring to use something i bought. i have no fault that some brazilian carrier left blackberry users in the wind.
    07-03-15 01:20 PM
  17. rbtg's Avatar
    it does work well i just don't get it why it doesn't let you enter your id first time
    do you do that in a set up over wifi?
    10.3.2 protect your phone after the first use so since you didn;t get a chance to set it up it doesn;t make no sense
    you should be able to use any id now
    07-03-15 01:34 PM
  18. scaldana's Avatar
    yes, doing over wifi
    i created a new bbid now with another email and tried to enter the new one and got the same problem.
    the email field turns to red and appears the following "the blackberry protect anti-theft feature is on. Please sign in with the blackberry id that was used to set up this device"
    when i tried to enter bbid before the wipe it just appear 'uknow problem' and nothing happened. so, i am lost.
    07-03-15 01:41 PM
  19. rbtg's Avatar
    you can only play with the first id in this case looks like it took your first id
    i would wait 24 hrs before entering again maybe there were to many attempts
    07-03-15 02:23 PM
  20. rbtg's Avatar
    if it doesn't do it you will need another phone
    07-03-15 02:25 PM
  21. scaldana's Avatar
    yeah, i will go with iphone. i am done with blackberry after 10 years
    07-03-15 02:35 PM
  22. ZeroBarrier's Avatar
    yeah, i will go with iphone. i am done with blackberry after 10 years
    Don't let the door hit you on your way out.

    Posted via CB10
    habs_fan likes this.
    07-03-15 09:00 PM
  23. habs_fan's Avatar
    yeah, i will go with iphone. i am done with blackberry after 10 years
    Buh Bye!!!

    Posted via CB10
    07-03-15 09:07 PM
  24. masterscarhead1's Avatar
    Don't trust the rtbg guy above
    He's told you wrong information
    You can't use a 10.2 autoloader because of 10.3.2.600+
    Get 10.3.2.2204 and install that. Make a new BBID with a different email
    Problem solved! Sometimes i wonder why dumb and dumber come on forums to attempt to help but cause more havoc than anything
    07-03-15 10:12 PM
  25. rbtg's Avatar
    that was 10.3.2.840 autoloader and how come you didn't help him/her before plus there is something else wrong with the id that the phone was initially set up so go ahead and fix this issue
    and also maybe you should read everything before jumping on conclusions and assuming you're the only informed person
    Last edited by rbtg; 07-03-15 at 10:49 PM.
    07-03-15 10:37 PM
38 12

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