[gkhurana316]

I have updated my z10 to the latest OS. Everything is fine but the pictures app is not working. Any solution guys

Posted via CB10

[Ecm]

Welcome to CrackBerry.

Can you explain a little more? How is it not working?

Not openings at all? Not displaying thumbnails?

Also, please tell us your device and OS version (Settings > About > OS)

[vaely]

Try restrart device
Pull the battry out for 30 second

It can work

Posted via CB10

[Ecm]

Battery pulls are not recommended for BB 10 devices. The best way to reboot the device is to press and hold both up/down volume keys until the device powers down, powers up, and you see the startup animation.

[gkhurana316]

Hi

The device is STL 100-1 And the OS version is 10.2.1.2102

When I click on it, the app opens and closes immediately. Not able to view my pics at all

Posted via CB10

[vaely]

Follow BlackBerry help in twitter and send direct messaging help
It will definitely work

Posted via CB10

[Ecm]

Hi

The device is STL 100-1 And the OS version is 10.2.1.2102

When I click on it, the app opens and closes immediately. Not able to view my pics at all

Posted via CB10

Have you tried the reboot (see my previous post)?

When you did the OS upgrade, were there any glitches? If the reboot doesn't help, you may have to reload the OS to correct the problem. Here's the "how to": How to reload the OS on a BlackBerry Z10 or BlackBerry Q10 | CrackBerry.com

[gkhurana316]

I am not able to reboot.. when I press the volume up and down button it takes a screen shot

Posted via CB10

[Ecm]

I am not able to reboot.. when I press the volume up and down button it takes a screen shot

Posted via CB10

The best way to reboot the device is to press and hold both up/down volume keys until the device powers down, powers up, and you see the startup animation (ignore the screen shot).

[QXS]

You need to hold them for about 15 seconds before it will shut down.

Posted via CB10

[QXS]

This fixed an issue I've had in my picture app for a while where thumbnails wouldn't go away after deleting the image from the file system.

Posted via CB10

[Thalestr]

Battery pulls are not recommended for BB 10 devices. The best way to reboot the device is to press and hold both up/down volume keys until the device powers down, powers up, and you see the startup animation.

There really needs to be a big forum-wide announcement telling people to stop recommending battery pulls as a quick-fix idea.

People are telling others to do it over literally everything without knowing the damage it can cause .


Posted via Z10

[reebokboy]

i just got the z10 and i have this problem as well, it wasn't like this before, but it just happened overnight, strange, have you gotten it fixed without reloading the os?