1. morison20's Avatar
    Hi, I'm using BB Z10, OS 10.3.1.1779. After enabling SD card encryption, all the photos and videos I had taken using the shortcut button on the lock screen (which let you take photos without unlocking the device) got encrypted and cannot be opened. I can see the photo files, but can't view them in photos. When copying to a computer, those photos can't be opened using any photo viewer. How to decrypt those photos and videos?
    04-16-15 10:10 PM
  2. thurask's Avatar
    Have you tried disabling SD card encryption?

    Posted via CB10
    04-16-15 10:17 PM
  3. morison20's Avatar
    now that I have disabled the SD card encryption, I can't enter in the encryption option anymore. When I tap on encryption, the settings window turns off. And the photos and videos remain same, unencrypted.
    04-16-15 10:48 PM

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