1. brian4591's Avatar
    My Passport has been giving me major issues lately (daily) for the past couple weeks.

    - My apps will all freeze up (Android, and Native). Once this problem has started any app that I try to open will not open properly. They will just freeze at the loading screens
    - The main OS will partially run (can get to home screen, switch between apps, open HUB, etc.)
    - Device Manager does not load!! Device Manager will open but it will not show the CPU, Memory or Battery Usage no matter what I select. It just says "loading..." but does nothing.

    Only temporary fix is to do a hard reset will will fix the problem for around 24hrs then it will glitch again.

    Apps I am consistently using:
    - WhatsApp
    - BBM
    - CB10
    - CBC News (Android - Snap)
    - TinyCam Pro (Android - BB10)
    - Waze (Android - Snap)
    - BB10 Browser
    - Face10 (rarely, but is running in background)

    Anyone else have similar issues?
    Anyone know the culprit or a solution?

    BlackBerry Passport SQW100-1
    08-31-16 12:10 AM
  2. bhoqeem's Avatar
    Based on your description, I think your passport is busted. If a system wipe or reinstall by means of autoloader doesn't fix that, I don't think anything will--short of buying a new one.
    Oh, and on that note, if you manage to get a new one, replace Face10 with FaceBox. Trust me, it's much better.
    Last edited by bhoqeem; 08-31-16 at 12:44 AM.
    08-31-16 12:19 AM
  3. The_Passporter's Avatar
    Get rid of Face10. I found it caused problems

    Posted via CB10
    PHughes likes this.
    08-31-16 11:46 AM
  4. brian4591's Avatar
    Having to do a complete wipe and restore. Couldn't find the culprit and it got worse and worse as weeks went on. I was restarting my device 3 times a day as it was just hanging up and nothing was working at times
    10-03-16 12:43 PM
  5. hellomoto921's Avatar
    Most likely Waze
    10-03-16 12:55 PM
  6. brian4591's Avatar
    Most likely Waze
    I honestly don't think it was necessarily a single app that was the problem. I had shut down (via device manager) all apps and the problem still came up. Definitely think it has something to do with the Android player or a background Android function. Always crashed in the middle of the night when the phone was in bedside mode which was odd.
    10-03-16 12:59 PM
  7. Farzeen25's Avatar
    Do an OS reload with link or use the auto loader. I am sure that will fix the issue.

    Posted via CB10
    10-03-16 01:24 PM
  8. brian4591's Avatar
    Do an OS reload with link or use the auto loader. I am sure that will fix the issue.

    Posted via CB10
    Working on an OS reload right now. Creating a tutorial and step by step guide:

    Procedure to reload BB10 OS?? - BlackBerry Forums at CrackBerry.com
    10-03-16 01:25 PM
  9. Patman1200's Avatar
    Is is Face10. I have the same issue from time to time. I remove Face10, hard boot the phone and it is all back to flawless BB10 again. After a day I re-install Face10. After a couple of month Face10 does something that causes lagging, so I a go around the merry-go-round again.
    10-06-16 07:27 AM
  10. tipplex's Avatar
    I am running my 4th PP. Thisone is apk free running.

    Posted via CB10
    10-06-16 10:51 AM
  11. ThaLiveKing's Avatar
    Haven't really had a problem with Face10 other than trying to upload videos to facebook with it and it didn't work. But I have been noticing apps crashing lately and I've had this passport for two years

    Posted via CB10
    10-07-16 09:16 PM

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