1. gariac's Avatar
    I've been searching the Blackberry knowledge base for a different problem and stumbled across this informaiton:

    BlackBerry smartphone restarts or is unable to connect to networks because of misaligned BlackBerry 10 OS and radio versions

    BlackBerry 10 OS
    JI 435052

    The BlackBerry 10 smartphone is unable to connect to cellular or Wi-Fi networks, or experiences random resets after an update of the BlackBerry 10 OS.

    Operating system (OS) software and radio software are released in alignment with each other and should be one number off in versions. For example:

    BlackBerry 10 OS version
    Radio version

    In some scenarios due to failed or incomplete updates, BlackBerry 10 smartphones may have mis-matched versions such as:

    BlackBerry 10 OS version
    Radio version

    This causes problems with communication with the OS software and the radio software which may include software resets or being unable to connect to cellular or Wi-Fi networks.

    To validate the operating system and radio software complete the following steps:

    Tap Settings > About.
    In the Category drop-down menu, select OS.

    Note: The Radio Version should be 1 number higher than the OS Version.

    I'm not going to post the fixes since that kind of stuff is fluid. It is always best to go to the knowledge base for the latest information. The number is KB34666.

    Note my radio doesn't do resets and I do not meet the criteria of the radio being one number higher than the OS. Your mileage may vary and objects are closer than they appear in the mirror.
    07-15-13 04:41 AM
  2. gariac's Avatar
    Actually my OS and radio are within one number of each other.

    The software release is, but the OS version is The radio version is, hence it checks out. This data is found under settings -> about-> OS
    07-15-13 05:21 AM
  3. Mr.Conviviality's Avatar
    mine are as they should (1 apart) and I still get random reboots.
    07-15-13 05:19 PM

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