02-04-14 06:17 PM
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  1. turbo2g2003's Avatar
    turbo2g2003
    I recently downloaded the new OTA release of 10.2.1.537.

    I went to setup parental controls to block Sms and calls not on my contacts list and the icon is gone under Security and Privacy.

    Can anyone help?

    Posted via CB10
    02-04-14 04:36 PM
  2. turbo2g2003's Avatar
    turbo2g2003
    Also I should note I'm enterprise activated if that makes any difference

    Posted via CB10
    02-04-14 04:39 PM
  3. pmccartney's Avatar
    pmccartney
    That is strange.
    Would you tell us what device and model number you are using?
    Any chance that you are now on BlackBerry Enterprise? It removes parental controls option.


    Posted via CB10 using Z30, 10.2.1.1925
    02-04-14 04:41 PM
  4. pmccartney's Avatar
    pmccartney
    Originally Posted by turbo2g2003
    Also I should note I'm enterprise activated if that makes any difference

    Posted via CB10
    Yes, that is why.

    Posted via CB10 using Z30, 10.2.1.1925
    02-04-14 04:41 PM
  5. turbo2g2003's Avatar
    turbo2g2003
    Any way I can get around this?

    Posted via CB10
    02-04-14 04:42 PM
  6. turbo2g2003's Avatar
    turbo2g2003
    Is there any way around this?

    What about if I do active sync?

    Posted via CB10
    02-04-14 05:06 PM
  7. pmccartney's Avatar
    pmccartney
    Originally Posted by turbo2g2003
    Is there any way around this?

    What about if I do active sync?

    Posted via CB10
    AFAIK, If you want parental controls returned, you would need to leave BES10 and Balance.
    02-04-14 06:17 PM
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