1. ssbtech's Avatar
    Can't seem to figure out how to disable the LED and instant previews for emails.

    They're disabled in the notification settings and there's no place to set app level notifications for email.

    Notification issue-img_20170228_084442.png
    Notification issue-img_20170228_084436.png

    As an aside, I see BlackBerry never got around to adding the SMS icon to "text messages" in app level notifications.

    Posted via CB10
    02-28-17 11:48 AM
  2. DaFoxGrey's Avatar
    What OS version are you running and what is your BlackBerry's make and model number?
    02-28-17 12:33 PM
  3. Ecm's Avatar
    When you tap on "Customize App Notifications", you should be able to select Email, where you can customize by account.
    02-28-17 12:35 PM
  4. DaFoxGrey's Avatar
    When you tap on "Customize App Notifications", you should be able to select Email, where you can customize by account.
    The OP is in there with the second screen shot
    02-28-17 12:37 PM
  5. ssbtech's Avatar
    What OS version are you running and what is your BlackBerry's make and model number?
    Z30 on 10.3.2

    Posted via CB10
    02-28-17 12:41 PM
  6. Ecm's Avatar
    The OP is in there with the second screen shot
    I saw that. I should have replied more clearly, that he's in the correct area but the option that should be there isn't. (Don't know why. Firing up an old device to check.)
    02-28-17 12:41 PM
  7. DaFoxGrey's Avatar
    Z30 on 10.3.2

    Posted via CB10
    Is the email account setup in the Hub?
    If so, for how long has the email account been set up and running on the Z30 and what type of email account (Enterprise, POP, IMAP, etc..)

    It's looking like, from your second screen shot, that the device has just recently been setup. If so, it sometimes take a bit of use before the Email account shows up in the Settings/Notifications.

    I use an app called Hub++ to tweak my LED settings for notifications.
    One of it's side effects is speeds up and simplifies adding new "accounts and apps" to Notification settings. It's not freeware, however.
    https://appworld.blackberry.com/webs...16879/?lang=en
    02-28-17 12:49 PM
  8. ssbtech's Avatar
    It's been set up and running for months.

    Posted via CB10
    02-28-17 12:56 PM
  9. DaFoxGrey's Avatar
    It's been set up and running for months.

    Posted via CB10
    OK, what type of email account?
    (POP, Enterprise, IMAP, Exchange, etc...)
    Also, is the email via an app on the device or is it integrated in Hub/Settings/Email Accounts?
    02-28-17 02:43 PM
  10. ssbtech's Avatar
    It's an outlook.com exchange account in the hub.

    Posted via CB10
    02-28-17 05:37 PM
  11. DaFoxGrey's Avatar
    It's an outlook.com exchange account in the hub.

    Posted via CB10
    Are you on a BES administrated service?
    Like through your work or office?
    02-28-17 05:46 PM
  12. ssbtech's Avatar
    No.
    02-28-17 07:48 PM
  13. DaFoxGrey's Avatar
    OK, this is weird.... Email should be there and Text messages have had an icon for awhile.
    I do not suppose they are showing up under the Normal profile Customize App Notifications?

    Here is a screen shot from mine:
    Notification issue-tp0dbtr.png
    03-01-17 05:49 AM
  14. ssbtech's Avatar
    Nope, don't have it anywhere. Strange.
    I'm sure I've adjusted the email settings before. Never had the text message icon either.

    Posted via CB10
    03-01-17 03:16 PM
  15. ssbtech's Avatar
    Removed and re-added the account and the issue cleared up.

    SMS icon still missing. Also gone from my Z10. And boy, I forgot how nice the light theme is on various setting pages on the Z10.



    Notification issue-img_20170301_202416.png

    Posted via CB10
    DaFoxGrey likes this.
    03-01-17 11:27 PM

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