1. webbywebb's Avatar
    My passport that I purchased on shopblackberry on day one hasn't received the update as yet. I am on 10.3.1 but is the one that att accidentally pushed to devices last year. Would this play a part in me not receiving the update as yet?

    9000----->Torch----->9900----->Z10------>Passport
    02-20-15 08:28 AM
  2. Elite1's Avatar
    Difficult for anyone to respond if you don't provide your actual current OS version.
    02-20-15 08:55 AM
  3. webbywebb's Avatar
    Difficult for anyone to respond if you don't provide your actual current OS version.
    Software Release: 10.3.1.652

    OS Version: 10.3.1.1016

    9000----->Torch----->9900----->Z10------>Passport
    02-20-15 08:57 AM
  4. Elite1's Avatar
    No that shouldn't affect anything.

    If you're still not seeing it, you could try removing SIM card, rebooting, and check for updates again over Wi-Fi.
    02-20-15 01:19 PM
  5. Bob80220's Avatar
    No that shouldn't affect anything.

    If you're still not seeing it, you could try removing SIM card, rebooting, and check for updates again over Wi-Fi.
    I have tried this numerous times on my factory unlocked ShopBlackBerry Z10 and Q10 here in Colorado and no update is showing up. In addition, I have tried to update with BlackBerry Link without any results either.

    I'm curious why the update isn't being received here. Any current updated information would be greatly appreciated.

    Bob
    02-20-15 01:28 PM
  6. Lobwedgephil's Avatar
    Nothing for me either, you're not alone.
    02-20-15 02:06 PM
  7. Elite1's Avatar
    You can also try the web update method. From a desktop PC go to:
    www.BlackBerry.com/Update

    ***WARNING***
    This method may wipe device. Please make a full Backup using Link before attempting. After successful OS install, do not restore Android Runtime data. (Uncheck that box from selective Restore list.)
    02-20-15 04:47 PM
  8. grevan88's Avatar
    I also have not had the update provided for my black or red shopblackberry passport. My rogers z10 and q10 did update


    Posted via CB10
    02-20-15 04:48 PM
  9. PackmanX's Avatar
    BlackBerry is actively trying to fix the issue of shopblackberry devices not updating. This was tweeted by @MichaelClewley...

    Regarding phones purchased through ShopBB. We are working through some issues on flipping the right bits.Bear with us but it is happening.
    02-20-15 05:56 PM
  10. grevan88's Avatar
    Update: my black pp is updating as we speak. I am typing to you from the red one sim out after a reboot on wifi, no dice

    Posted via CB10
    02-20-15 06:59 PM
  11. webbywebb's Avatar
    No update yet on my  shopblackberry Passport-img_20150221_112403.png

    Confirmation just got the update downloading now.

    9000----->Torch----->9900----->Z10------>Passport
    02-21-15 11:26 AM

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