1. BKA22's Avatar
    Pulled my phone out and it said I had 5 incorrect password attempts. The screen came up asking me to enter "blackberry" and I did. The next screen came up asking me to enter my password but there is just one problem....there is no keyboard! Ive rebooted but it just brings me back through the same cycle. Did a battery pull and left it out about 3min..no help. I connected the phone to my laptop and Lync recognized it but ultimately that was no help either. One good thing is that since im not actually being able to enter a password, its not increasing the incorrect attempts count.

    10-22-14 05:14 PM
  2. BKA22's Avatar
    Fixed it! I hit the emergency call button and the dial pad came up. Canceled out of that and then the keyboard appeared.
    10-22-14 05:29 PM
  3. Stef007's Avatar
    Would it not show the keyboard when you would click on the password field?

    Posted on my awesome Z10 (STL100-3,
    10-22-14 07:31 PM
  4. BKA22's Avatar
    Nope. It didn't show the cursor either. The only thing I could do was hit the cancel button.

    10-23-14 06:10 AM
  5. ahmad habib's Avatar
    Nope. It didn't show the cursor either. The only thing I could do was hit the cancel button.

    I had the same problem! you should remove your cell's battery for 10 seconds then turn it on again

    Posted via CB10
    10-23-14 06:14 AM
  6. anischab's Avatar
    A swipe down on the physical keyboard of the passport summons up the virtual keyboard on the screen.

    For the Z10, dosn't that work, too?? (a 2-finger swipe, perhaps?)
    May be long preesing in the field... I mean keep the finger in the prompting field like what you do by selecting a sentence.

    But I'm glad, that you solved it!

    Workhorse: BlackBerry|Q10, SQN100-3, OS; Power Workhorse: BlackBerry|Passport, SQW100-1, OS; Germany.
    10-23-14 06:24 AM

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