1. shrirang44's Avatar
    My Z10 stl 01 has too many issues so finally I decided to use autoloader once.
    The first step is to backup, but the BlackBerry link is giving an error of "device is not connected, you may choose to reconnect or reload software " this is when I connect with usb and Internet on laptop is not connected.
    When I have both mobile and laptop Connected to same wifi, it shows device connected but the speed is damn slow!
    Any help experts?

    Posted via CB10
    05-16-15 07:44 AM
  2. jaydee5799's Avatar
    why would you not have internet connected to laptop?
    Reboot your laptop. reboot your phone. use a known good usb cable
    05-19-15 05:43 AM
  3. shrirang44's Avatar
    why would you not have internet connected to laptop?
    Reboot your laptop. reboot your phone. use a known good usb cable
    Tried 2 usb cables. This was not a problem before 10.3.1
    When I have both the devices connected to same wifi, the link shows it connected via wireless connection and not by USB, which gives me very low transfer rates.

    Posted via CB10
    05-19-15 08:13 PM

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