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In my Gmail app, why does deleted mail not go in the trash, but still in all mail?

Asked: Apr 16 2015 | 10:16 am EDT 5705 Views 8 Answers View Best Answer

Hi Crackberry Community,

I'm using a Q10 with Gmail Mails, Calendar and Contacts.
When I delete a mail on the device it gets deleted from Gmail Inbox. But when I visit Gmail on the web there are two problems:

  1. The mail should be in the "Trash" folder. Nothing there.
  2. The mail still exists in "All mail" (unread), wich is annoying because I have to delete every mail on both (BB device + Web Client).


Can you help me to get this (especially the second) solved? I'm running 10.3.1...

Thanks in advance


Best Answer

12,297
Apr 16 2015 | 12:37 pm EDT Ecm

Hi Crackberry Community,

I'm using a Q10 with Gmail Mails, Calendar and Contacts.
When I delete a mail on the device it gets deleted from Gmail Inbox. But when I visit Gmail on the web there are two problems:

  1. The mail should be in the "Trash" folder. Nothing there.
  2. The mail still exists in "All mail" (unread), wich is annoying because I have to delete every mail on both (BB device + Web Client).


Can you help me to get this (especially the second) solved? I'm running 10.3.1...

Thanks in advance
This is due to Gmail's adaptation of the IMAP protocol. There's a couple of adjustments you can make to ensure that email you delete on device ends up in Trash in Gmail/web.


First, go to Hub > Display and actions. Set "Delete on" to "Hub and Server". Then, follow the instructions laid out in this how to article. How to prevent deleted Gmail messages from archiving when synced using IMAP

This works, but you may see comments saying that it doesn't. The settings have to be made exactly as shown in the article, for both the IMAP settings and folder settings. Those who have had issues have almost certainly not mirroed the settings properly.

I have had this setup on 3 BB 10 devices for 3 different Gmail accounts. All delete to trash properly.

Cheers.

More Answers

919
Apr 16 2015 | 11:07 am EDT QWKSNKE

I think this is a GMAIL functionality. It does this also when on a PC web browser

STL-4. 10.3.1.2726

6,503
Apr 16 2015 | 11:14 am EDT AnimalPak200

It's because Gmail does not use folders, but instead applies labels to emails. When you see something in your inbox, it has the inbox label. Something in "Trash" is not really deleted, it simply has the Trash label applied to it. Regardless of the label, every email is part of "All Mail".

So, when you "delete" the email using your BlackBerry device all it is doing is removing the 'Inbox' label. If you want to change the deleting behavior of your Gmail account, you have to do it in Gmail account settings. There are several threads about this process already.

Posted via CB10

1,860
Apr 16 2015 | 11:16 am EDT tonythecanuck

Hi Crackberry Community,

I'm using a Q10 with Gmail Mails, Calendar and Contacts.
When I delete a mail on the device it gets deleted from Gmail Inbox. But when I visit Gmail on the web there are two problems:

  1. The mail should be in the "Trash" folder. Nothing there.
  2. The mail still exists in "All mail" (unread), wich is annoying because I have to delete every mail on both (BB device + Web Client).


Can you help me to get this (especially the second) solved? I'm running 10.3.1...

Thanks in advance
Same here. You may delete email from your BlackBerry Gmail account, but it will remain in your on line Gmail account.

Posted using my BlackBerry Z30.

2
Apr 16 2015 | 1:56 pm EDT anon(9412224)

First, go to Hub > Display and actions. Set "Delete on" to "Hub and Server". Then, follow the instructions laid out in this how to article. How to prevent deleted Gmail messages from archiving when synced using IMAP
Yeeehaaa, thank you very much! This helped and it works now like it should!

12,297
Apr 16 2015 | 1:59 pm EDT Ecm

Yeeehaaa, thank you very much! This helped and it works now like it should!
Great. Glad it works how you wanted now.

Welcome to CrackBerry.

109,752
Apr 16 2015 | 2:30 pm EDT kbz1960

Yep it will do that in a browser also, google's way to keep every mail you've ever sent or received. I'm sure they still have a copy somewhere because they keep everything forever.

165
Jun 11 2015 | 1:47 pm EDT 2framezz

Still not working for me. Settings copied to a "T"

Posted via CB10