1. yulkes's Avatar
    Hi,

    I have a BlackBerry Q10 running the latest OS version (10.3.2.2789).
    I can't access my phone from the Protect web site.

    When I'm going to the Protect settings, I can see that the on/off switch set to "on" and there is a loading circle on its left.

    My BlackBerry Protect stuck on loading, what can I do?-img_20151007_132542.png

    I tried to turn it off - Entered my BBID password, but even if the switch is set to "off" the loading circle is still there

    When I reopen the settings page the switch is on again.

    I restarted the phone, nothing changed.

    What can I do?

    Thanks.
    10-07-15 06:37 AM

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